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Alert Notes

I'm using the ServiceNow Integration to open incidents as action in an alert configuration. The alert configuration is a copy of the High CPU usage alert which comes with an action to execute a script that retrieves the top 10 processes. The alert in SolarWinds shows that information in a section of the Alert Details as "Alert Notes". How can I get this detail into the ticket description?

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skhan

I just ran into you question while searching for items around Alert Notes usage. I hope you found the answer but if you didn't, once the call for 'SolarWinds.APM.RealTimeProcessPoller.exe' is complete, the returned data is written to Alert Notes provided that the -alert variable to identify the AlertDefID is used. The variable to use is ${N=Alerting;M=Notes} to add the details of the incident to open for ServiceNow.

Real Time Process information in top 10 alerts - SolarWinds Worldwide, LLC. Help and Support

jameslindsay

Yes, thank you I did find that myself. Likewise I learned that it is useful to put the ticket creation action in an escalation with about a 1 or 2 minute delay.