Advanced Alert Problem

Problem: Can not send SMS/Email upon testing and when alert is triggered
Category: Advanced Alerts
Objective: To send SMS/Email to a specified address or number.

Here is my setup:

   * General Tab
    Alert name: MyAlert
    Enable this Alert (checked)
    Check this Alert every 60 seconds
    Show Advanced Features (checked)

   * Time of the Date Tab
    From 12:00AM to 11:59PM
    Sunday - Saturday (checked)

   * Trigger Condition Tab
    Trigger this Alert for any Interface
    Trigger Alert when any of the ff. apply
    field Interface Status is equal to value Down

   * Reset Condition Tab
    Reset Alert when any of the ff. apply
    field Interface Status is equal to value Up

   * Alert Suppression Tab
    Suppress Alert when any of the following apply

   * Trigger Actions Tab

    ** Send E-Mail/Page to myemail@email.com
        Email/Pager Recipients
             to: myemail@email.com
            From Email Account
             name: Admin
             reply address: sender@email.com
        Message
            Subject: Testing Subject
            Message: <body of the msg>
        SMTP Server
            IP address: xx.xxx.xxx.xx
            SMTP port: 25
            This SMTP Server requires Auth. (unchecked)
        Time of Day
            Execute this Action only bet. spec. hours (unchecked)
            Execute this Action only on these Days of the Week
            Sunday - Saturday (checked)
        Alert Escalation
            Do not execute this Action if the Alert has been Ack. (unchecked)
            Execute this Action repeatedly while the Alert is Triggered (unchecked)
            Delay the execution of this Action
   * Reset Actions
    Not configured

THE TESTING ALERT IS DONE! Now, here comes the problem when I test the alert.

I choose the Network Node and I clicked "Test Alert Trigger" here comes the message and the problem:

a.) 8/15/2007 6:03:21 PM:    Initiating test for alert MyAlert.
b.) 8/15/2007 6:03:21 PM:    Retrieved 1 actions for alert MyAlert.
c.) 8/15/2007 6:03:21 PM:    Preparing action type EMail to test alert MyAlert.
d.) 8/15/2007 6:03:21 PM:    Email 'Testing Subject' from 'Testing Subject' to '"Admin" <sender@email.com>' has been successfully handed to the local mail handler for alert MyAlert.
e.) 8/15/2007 6:03:21 PM:    Action type EMail for alert MyAlert completed successfully.
f.) 8/15/2007 6:03:21 PM:    Completed action type EMail for alert MyAlert.
g.) 8/15/2007 6:03:21 PM:    Completed test for alert MyAlert.

My problem is on d.) about sending the message:
    1. Email 'Testing Subject' - which must be the body of the message
    2. From 'Testing Suject' - which must be the name of the sender
    3. To '"Admin" <sender@email.com.' - which must be the recipient

The result is that: I cannot get the testing message into my email. Have we missed any configurations thereafter? Or is there any bugs on the Advanced Alert? Any fixes should we download to resolve this problem? Please help us to resolve this problem.

You can email the solution to 8jessie@sg.ibm.com

Thank you very much.

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mnman66

My problem is similar, but not quite the same. My email isn't getting out at all. As you can see from the test logs:

10/23/2007 10:24:05 AM: Initiating test for alert Temp Sensor 1.
10/23/2007 10:24:05 AM: Retrieved 1 actions for alert Temp Sensor 1.
10/23/2007 10:24:05 AM: Preparing action type EMail to test alert Temp Sensor 1.
10/23/2007 10:24:05 AM: Email 'Temp Sensor 1has reached a checkpoint' from 'Temp Sensor 1 has reached a checkpoint' to '"Network Performance

Monitor" <nobody@nobody.com>' has been handed to the local mail handler for alert Temp Sensor 1. However, the mail

handler had the following error:
Email message sent via SMTP Server 123.123.123.123 To:test@testing.com From:"Network Performance Monitor" <nobody@nobody.com>

Subject:Temp Sensor 1 has reached a checkpoint Body:The Environment for the computer room in Temoramma has changed. The Temp_Sensor_1 has reached

it's checkpoint of 77.9
EXCEPTION STACK: --> Failure sending mail. : System : at System.Net.Mail.SmtpClient.Send(MailMessage message)
at AlertingEngine.SolarWinds.SWActions.ActionEmail.AsyncMailToSend.SendThis(Object state);;;

Unable to connect to the remote server : System : at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean

async, IPAddress& addre
10/23/2007 10:24:05 AM: Action type EMail for alert Temp Sensor 1 failed to complete successfully.
10/23/2007 10:24:05 AM: Completed action type EMail for alert Temp Sensor 1.
10/23/2007 10:24:05 AM: Completed test for alert Temp Sensor 1.

onetimer

Having the exact same issue /error message. [Orion 8.5.1 SP3]

Running just a small trial so, it's on a Windows XP-SP2 box - May be .Net is fouled, anti-virus and related suite programs (McAfee) are running, and there is Group Policy. To try to remedy, I've done a repair of .Net, shutdown AV services, along with trying a few other miscellaneous items & web research - So far, no luck. Will log in locally to the box next to remove GPO from the equation and have a little more control for testing.

Anyone else have a solution?