HP Procurve & Aruba No Availability Statistics

We are running 2018.4 NPM 12.4, and none of the HP devices have Network Availability Statistics.

The devices are being polled and show up/down, SNMP is working and reporting CPU and memory statistics, as well as other SNMP polled settings (hardware version, software version etc).
Polling is set to 120 seconds, and collect statistics every 10 minutes.

Palo, Cisco, Linux, Windows and other systems and devices are reporting availability statics with no issues.
NPM node.png

Message was edited by: TomUploaded screenshot

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pratikmehta003

can u post a screenshot here? Its strange that it reports up/down but does not show availability stats...

elkinst

screen shot added to original post.

pratikmehta003

can u click on edit option available and try changing the timing and see if that helps...

elkinst

NPM+node.png

pratikmehta003

so even after changing the time interval, u dont see any change right?

I think its better you have a case raised to get this checked...

rfroembgen

Hi,

could you check the "polling details" widget on the affected machines, if the "next poll" date is the past?

I had this issue some while ago with some windows servers, i raised a support ticket and we figured out that the data collection wasnt working properly.

Best Regards

Rene

elkinst

No the next poll was not in the past.

Another teammate opened a ticket, but he has not received a fix action.

elkinst

reduced the polling time and collect stats to 1/2 of what it was. Will check in a few minutes on that node.