VCenter 4.1.0 Error while polling VMware device - The operation has timed out

Question

Hi All,

We are currently running SolarWinds Orion Core 2011.1.0 SP1, NPM 10.1.2 SP1, IVIM 1.1.1

I am trying to add our Virtual Center server to NPM. created credentials in VCenter with RO access.

When I supply these credentials and "Poll for VMware" the test is successful. Once the node is added and a polling interval goes by this error appears in the web ui.

vCenter  Status  Undefined                                                                                                       vCenter  Status Details  Error while polling VMware device - Object  reference not set to an instance of an object.                                                                                  vCenter Polling Status                  vCenter Polling OK

We are currently running v 4.1.0 of VCenter.

thanks,

Matt

lukas.belza · Accepted Answer

Hello,

This issue can appear when a virtual machine under vCenter is cloning. When the cloning process is finished then vCenter should be polled without problem.  If the issue still occurs, please open the support ticket.

Thanks,

Lukas (SolarWinds development)