File Count Monitor Error 0X800706BE

I've been working on getting a file count monitor on a particular group of servers but when i test on all of them I get an unhandled exception. My Server is running windows 2003 service pack 2. I am adding the debug information below. I also tried to run the wmi query from the server directly and i get a "RPC error 0X800706BE" and i can not figure out why. I have done some research but haven't found any specific information on the error. Also, I verified no firewalls on the server and i do have admin privileges. Any suggestions?

2012-11-27 11:49:57,797 [STP SmartThreadPool Thread #3] [C(null)] DEBUG SolarWinds.APM.Probes.ApplicationJob - Current process: SWJobEngineWorker2 (PID 18716)

2012-11-27 11:49:57,797 [STP SmartThreadPool Thread #3] [C(null)] DEBUG SolarWinds.APM.Probes.ApplicationJobBase - [x14] Creating thread pool. Min: 1 Max:2

2012-11-27 11:49:57,798 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - [x14] Component 28187 starting (FileCountProbe) - Regular

2012-11-27 11:49:57,798 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - Component probe starting: JobContext - NodeId: 2250, NodeName: vrutest, ApplicationId: 2132, ApplicationName: VRU File Count, ComponentId: 28187, ComponentName: File Count Monitor, CustomLogEnabled: True

2012-11-27 11:49:57,809 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.CacheDictionary`2 - Getting value for key 'WMI_10.13.7.10_root\CIMV2_central\svcengineer_717308004'

2012-11-27 11:49:57,812 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.WMI.WMIHelper - Trying to connect to '10.13.7.10' as 'svcengineer' with following scope properties: Path='\\10.13.7.10.\root\CIMV2', Username='svcengineer', Authority='NTLMDOMAIN:domain'

2012-11-27 11:49:57,837 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.CacheDictionary`2 - Value for key 'WMI_10.13.7.10_root\CIMV2_domain\svcengineer_717308004' retrieved.

2012-11-27 11:49:57,837 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.FileCountProbe - Starting query to get file information

2012-11-27 11:49:58,297 [STP Pool:14 Thread #0] [C28187] ERROR SolarWinds.APM.Probes.WMIDirectoryProbeBase`1 - Full Path: \\10.13.7.10\D$\Program Files\Intervoice\Media Server for VOIP\dat\avc\

WMI Query: SELECT FileSize FROM CIM_DataFile WHERE Path LIKE '\\Program Files\\Intervoice\\Media Server for VOIP\\dat\\avc\\%' AND Drive = 'D:'

2012-11-27 11:49:58,297 [STP Pool:14 Thread #0] [C28187] ERROR SolarWinds.APM.Probes.WMIDirectoryProbeBase`1 - Unhandled exception.

System.Runtime.InteropServices.COMException (0x800706BE)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()

at System.Management.ManagementObjectCollection.get_Count()

at SolarWinds.APM.Probes.FileCountProbe.GetStatistics(ManagementScopeContext scope, String query, TimeSpan timeout)

at SolarWinds.APM.Probes.WMIDirectoryProbeBase`1.ProbeInternal(ProbeInformation probeInfo, PortMonitorNumericResult result)

2012-11-27 11:49:58,297 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - Component probe finished: JobContext - NodeId: 2250, NodeName: vrutest, ApplicationId: 2132, ApplicationName: VRU File Count, ComponentId: 28187, ComponentName: File Count Monitor, CustomLogEnabled: True

2012-11-27 11:49:58,297 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - [x14] Component 28187 finished. Elapsed Time: 498 ms

2012-11-27 11:49:58,297 [STP SmartThreadPool Thread #3] [C(null)] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - -------------------------------------------------------------------------

2012-11-27 11:49:58,297 [STP SmartThreadPool Thread #3] [C(null)] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - Component results for Application VRU File Count, ApplicationId 2132:

2012-11-27 11:49:58,297 [STP SmartThreadPool Thread #3] [C(null)] DEBUG SolarWinds.APM.Probes.ProbeExecutors.RegularBatchExecutor - ComponentId: 28187, Component name: File Count Monitor, Status: Undefined

2012-11-27 11:49:58,297 [STP Pool:14 Thread #0] [C28187] DEBUG SolarWinds.APM.Logging.ApmJobContextInfo - Reseting thread log data

Find more posts tagged with

apm

file_count_script

Accepted answers

rfletcher

Great news I think figured out whats stopping my scripting from working, it's the spaces in my path. I'm going to spend the morning trying to figure out how to get it to accept my path if no success by lunch i'll post in the scripting labs space to see if they have any suggestions.

All comments

lukas.belza

Hello,

You mentioned that you get the same error when you run the query directly from Orion machine. Could you try to run any other WMI query from Orion machine? For example:

SELECT * FROM Win32_OperatingSystem

If this pass there is no problem with connection (firewall...). Then you try to run the query for concrete file:

SELECT FileSize FROM CIM_DataFile WHERE Path = '\\Program Files\\Intervoice\\Media Server for VOIP\\dat\\avc\\Add_File_Name_Here' AND Drive = 'D:'

If this pass it is possible that the query is too tricky for WMI - the CIM_DataFile class can contain thousands and thousands records and maybe the query with LIKE cause this issue. Also please check the Windows Event Log on the target machine if there is any error related to this call.

Thanks,

Lukas Belza (SolarWinds development)

rfletcher

Thanks for the reply lukas, I ran the first query no problem. I then proceeded to run the second query and removed the "Add_file_name_here" due to no files in the directory and got this output:

But as soon as you place the % sign back in the query it flakes out again. Also I took some screenshots of the error messages I was receiving when i ran the query's full text. I also looked at the Windows Event Log but did not find any error's that referenced this specific query. Any idea how to remedy this? I proved to myself the monitor is good i was able to copy a good file count monitor template and alter the directory and still get the same result.

aLTeReGo

I recommend opening a case with support so we can properly track this issue. Please reference this thread when opening your case. We will make every effort to troubleshoot and diagnose the issue, but it is determined to be isolated to a particular server it may require assistance from Microsoft support to resolve.

rfletcher

I actually did talk to support about this before, I was told since i am not able to run the query on the server directly it was a windows issue not a solarwinds. I have 5 servers this is occurring on. I'm beginning to believe there is some update or something missing from these particular servers but haven't quite been able to put my finger on it. I have also posted this on a couple of windows support forums as well.