Alert is triggering, but trigger actions/reset actions aren't working

rushcoil

Hello! This is my first solarwinds monitor and alert and I'm having issues.

I have an application monitor set up to monitor when a Kiwi Syslog Service windows service is down.

The application monitor appears to be working. If I test it against the monitored node, it says "service is in stopped state" which is expected.

On the monitored node page, I see the application events. For instance:

Application "XX Service down monitor" on node "XXXXX" is down.

The alert was duplicated from "Restart a Service" template.

Alert is enabled:

The Alert is listed under Active Application Alerts.

Trigger Action is the default copied from Restart a Service alert:

APM\APMServiceControl.exe ${N=SwisEntity;M=ComponentAlert.ComponentID}

The trigger condition is causing it to trigger:

I see the history of the active alert here:

Service is still down on the server.

Also I do not receive email for "trigger actions" or "reset action" which I have set up for testing.

Please let me know if you have any ideas.

mesverrum

Given the database error it shows in the alert history I would try deleting your action and create a new one and see if that improves things, probably also a good idea to get support involved because alert actions shouldn't just be magically disappearing from your db.