Good morning, I am trying to install SAM and when I do I get this error message. I already have NPM, and have restarted the server several times. Any help would be greatly appreciated.
It appears you have some files locked that are preventing the installation of the .NET Framework. This is commonly caused by recently installing Windows updates without rebooting the server to apply them.
As you can see in the Log File you posted the following error code is returned by the .NET Framework installer..
[2088:2604][2015-12-23T09:26:54]i000: Enabling .NET Framework 4.5.
[2088:2604][2015-12-23T09:27:05]e000: .NET Framework 4.5 could not be enabled. Exit code: 3010
How can I tell if .NET Framework setup requires a reboot?
The .NET Framework setup will return code 3010 if it detects that a reboot is required in order to complete installation. It will return this code if .NET Framework setup is run in full UI mode, unattended mode or silent mode.
Could you post the contents of the SolarWinds Setup Log Files referenced in the link above? Also, what version of NPM are you currently running on this machine? You should be running NPM 11.5.2 if you are installing SAM 6.2.2.
Altergo - I attached the Solarwinds Setup Log files and this is a brand new installation of both NPM and SAM and I verified that I am running NPM 11.5.2
Restarting the server twice allowed me to install SAM thanks!
