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File Size Monitor errors after upgrade to SAM 5.2

I now get the following error in the File Size Monitor template after I upgraded from APM 3.5 to SAM 5.2. The monitor is configured to use \\servername\c$\path to file. There is no unicode parameter to configure in the template.

IDN labels must be between 1 and 63 characters long.

Parameter name: Unicode

System.ArgumentException: IDN labels must be between 1 and 63 characters long.

Parameter name: Unicode

at System.Globalization.IdnMapping.ValidateStd3AndAscii(String unicode, Boolean bUseStd3, Boolean bCheckAscii)

at System.Globalization.IdnMapping.GetAscii(String unicode, Int32 index, Int32 count)

at SolarWinds.APM.Probes.UrlParser.ReplaceNonAsciiCharacters(String address)

at SolarWinds.APM.Probes.UrlParser.ParseUnc(String userUnc, Node targetNode)

at SolarWinds.APM.Probes.FileProbeBase`1.Probe(ProbeInformation probeInfo, ProbeResultBase result)

I haven't found a newer template that will let me monitor a specific files size. We use this on several servers that have issues when certain files get too big.

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aLTeReGo

I recommend opening a case with support so we can take a closer look. Please post back with resolution once your case has been closed. Thanks!

dflagler

Will do.

bowlzee

I'm getting the same issues, oddly enough it's not on all the monitors, just a select few. any feedback on the matter would be great!

aLTeReGo

It would appear that SAM 5.2 introduced a file path limitation for the File Size Monitor of up to 63 characters. Any monitors exceeding the 63 character limit will inaccurately report a status of down. If you're experiencing this issue with SAM 5.2 please contact support.

dflagler

Thanks for the update.

Already did. A fix is supposed to be in the works. Might get it as a hot fix, or might have to wait until the next update.

Dave Flagler

bowlzee

I recieved my 'Buddy Drop' from Solarwinds last week. The fix resolves the issue, just required to stop services,replace a dll, and restart services. I imagine this will be rolled in to the next fix soon. If you are having this problem, just contact Solarwinds support.

dflagler

Thanks, got the fix last week also.

Dave Flagler