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WHD intregration with Orion alerts not working

Having issues setting up the integration between Orion alerting and WHD. I am generating alerts in Orion and have enabled the settings in the summary page on the alert to integrate with other solarwinds products. To test out a single alert category i have tried to use just the severity (critical and serious) however tickets are never generated in WHD.

I setup the connection in WHD and it is looking at the orion app server and tests the connection fine.

I have an email action on the alert and i get this however it never generates the ticket. Are there any port requirements needed on either side that i may be missing (servers are on separate vlans).

Just looking for any ideas on what to look at, i have also created a ticket with support however not getting anywhere there either.

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smeeler

I have the same issue. Support told me the "NetTcpPortSharing" service needs to be enabled and ports 17777 - 17778 should be open between your App server and WHD. I fixed both issues and mine still is not fixed. We have done wireshark captures between the servers and see no "Alert traffic" on those ports or any others. I have my ticket escalated with Development but have not made any traction. I would like to know if yours is ever fixed.

smeeler

We figured out why our alerts were not integrating with WHD. WHD is using a self signed certificate and port 443. NPM is not recognizing the cert and not sending the Alerts. We changed everything to port 80 and it worked but unsecure.

mdbakerusa

Where did you make the change to port 80?