Windows powershell monitor component errror - 'return code is different than expected'

I'm testing the Symantec Netback application monitoring template with our Windows 2008 R2 Netbackup servers, and all of the components are green or "up" except for the job status component. It's down and has this message

"The return code is different than expected. Testing on node '127.0.0.1' failed with 'Down' status ('Down' might be different if script exits with a different exit code).
Error finding master server . Check "master" argument and credentials. ERROR:"

I'm not sure how to troubleshoot this issue. I know Powershell 2.0 is installed out of the box, but perhaps this template needs a newer version?

Any help would be appreciated.

Banner:

Orion Platform 2016.2.100, WPM 2.2.1, IPAM 4.3.2, SRM 6.3.0, VNQM 4.2.4, NCM 7.5.1, NPM 12.0.1, DPA 10.2.0, QoE 2.2.0, NTA 4.2.1, IVIM 2.1.2, SAM 6.3.0, NetPath 1.0.1

Find more posts tagged with

powershell monitor

symantec

netbackup

Accepted answers

All comments

FormerMember

Any luck with this one ikomrad?

jangliss

I shot myself in the foot with a script the other day and got this too. The "down" status is and exit code that is returned from the script. "Down" is not supported on scripts, only up (0), warning (2), critical (3). Is the script you're running a custom script? Look for any signs of an exit statement. Feel free to paste the code, and we can look at it and figure out a better outcome.