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Encounters a recurring alarm in SolarWinds update the incident ticket note with details and timestamp of the recurred alarm.

ravneetni

Hi All,

I need an urgent help on below requirement.

** If a CI has an open incident ticket in SNOW and it encounters a recurring alarm in SolarWinds then update the incident ticket note with details (as how many times the alert has reoccurred before getting reset ) and timestamp of the recurred alarm.