Custom Properties not showing up as selectable variables for alerts...

Question

Hi, hopefully there is a quick and easy fix... I have some custom props I have created but they don't show up as selectable in the variables table when I go to customize alerts. BUT the two custom properties I deleted are still there. Anyone have a solution, thanks!!!

aLTeReGo · Answer

It's also possible that when the Custom Property was created the 'Alerts' usage attribute was deselected.

cwjohnson3rd · Answer

Thanks... I will try those steps...

adatole · Answer

I've seen this in the past. While I don't know definitively what the cause is, my suspicion is that it is either related to caching (either on the web server or my browser) or database maintenance. To "fix" it I've done the somewhat nuclear option of:

1) running db maint manually

2) restarting SW services on the poller

3) doing an "iisreset /restart" on the web server

4) clearing the local browser cache and/or using "private" browsing so the local cache is not a factor.