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New Year - Graph Bug

This might be a co-incidence but its just gone past midnight here, and I noticed that opening a custom chart isnt working. The error comments about an out of range exception - which seems likely to point to an issue with the New Year.

Anyone else found this?

Error:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ArgumentOutOfRangeException: Year, Month, and Day parameters describe an un-representable DateTime.
   at System.DateTime.DateToTicks(Int32 year, Int32 month, Int32 day)
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd, Int32& sampleSize, String& sampleName, Boolean& isCustom) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 305
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 419
   at TimePeriodControl.CheckTimePeriodValue(String TimePeriod, String SampleSize)
   at TimePeriodControl.GetTimeRelations()
   at TimePeriodControl.GetInitializeScript()
   at TimePeriodControl.TimePeriodControl_PreRender(Object sender, EventArgs e)
   at System.Web.UI.Control.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Cheers,

Dakaix

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Accepted answers

bshopp

If you are a customer under active maintenance you can contact support to get to it

All comments

mdriskell

I have multiple solarwinds servers. One one of them since midnight I am getting similar errors when I go into the node details for any device. I even tried creating a new node details and I get the same results.

FormerMember

Hey all, I'm taking a look at things. I've managed to reproduce it, and I'm looking for a workaround. I'll post here when I come up with something...

RSimmons

Hi Casey,

Thanks for the quick reply! Looking forward to a work around, and it seems as though your demo site is affected too!

Example Here

Cheers,

Dakaix

bleearg13

Glad I'm not the only one with this problem. Looking at "Last Month" timeframe is borking the server. Had to look at the calendar, because I didn't think that it was 2038 just yet.

FormerMember

It's definitely 'Last Month' that's causing the problem. I have a code fix, but that doesn't help you all at this moment. It may be possible to edit the 'ResourceProperties' table to use something different(like Last 30 days) so that at least your web pages will come back properly. You'll still have a problem clicking on a chart or gauge until we can get the fix out. I'm working on that too. Seems like most of the other SolarWinds folks I need to talk to decided to sleep after celebrating New Years.

More info as I have it. I appreciate the patience.

extraman

It happens on "Last 7 days" too.

dperdue

extraman, I cannot reproduce with Last 7 Days. Do you have more details on this?

extraman

yes, NPM 9.1 SP2 all graphs excpt "Today", i get this error

jameski

Thanks Casey and all. Glad it is not just me.

RSimmons

Works like a charm!

Thanks for pulling out all the stops to get a fix out so quick!

Cheers,

Dakaix

FormerMember

Yes, We are getting the same error. I opened a support case - hopefully it will be an easy fix.

Happy New Year!

FormerMember

After seeing the entire thread, applied the hotfix and it did correct the problem. Glad the Dev team was able to bring in the New Year on a happy note.

mdriskell

Thanks for the quick fix. I only wished I had gotten my servers patched to SP2 last weekend as planned then it would have been really quick.

nick.muller

Hi There Same here, any advise, other than download SP2 cause that is access denied?

copy of problem below:

Orion Website Error
An error has occurred with the Orion website.

Additional Information
System.ArgumentOutOfRangeException: Year, Month, and Day parameters describe an un-representable DateTime.
   at System.DateTime.DateToTicks(Int32 year, Int32 month, Int32 day)
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd, Int32& sampleSize, String& sampleName, Boolean& isCustom) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 305
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 419
   at Orion_ResourceWrapper.SetDrDownMenuParameters(String chartName, ResourceInfo resource, String prefix)
   at CustomNodeChart.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.AddedControl(Control control, Int32 index)
   at System.Web.UI.ControlCollection.Add(Control child)
   at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e)
   at System.Web.UI.Control.OnDataBinding(EventArgs e)
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
   at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
   at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
   at System.Web.UI.WebControls.Repeater.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at System.Web.UI.Control.DataBindChildren()
   at System.Web.UI.Control.DataBind(Boolean raiseOnDataBinding)
   at System.Web.UI.Control.DataBind()
   at Orion_ResourceContainer.DataBind()
   at Orion_NetPerfMon_NodeDetails.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Any help out here??

RSimmons

Hello Nick,

SolarWinds has posted a hotfix for the issue, see below or bottom of Page 1 of the thread:

Cheers,

Dakaix

bleearg13

NM...didn't realize that I was on 9.0SP2 and not 9.1 SP2. durrr...

robertcbrowning

Wonderful - Worked like a treat.

I'm still building my system & my first thought was that I'd done something seriously wrong.

I'm so grateful for the very fast fix.

Happy New Year.

Robert

dperdue

nick.muller,

Try this link to get SP2: ftp://ftp.solarwinds.net/Orion/ServicePack/Orion9.1-SP2.zip

If that does not work for you then contact support and they will help you get SP2 installed.

acherman

Is there any fix for us bums that have not upgraded to 9.1 SP2 - we chose not to upgrade from 9.0 SP2 to 9.1 due to the undesired changes in the parent/child icons colors for down nodes etc. on maps. Are we now forced to upgrade to 9.1 SP2 if we want this fixed??

zsia

We are also on 9.0.0 SP2, any update on this?

FormerMember

Is there any fix for us bums that have not upgraded to 9.1 SP2 - we chose not to upgrade from 9.0 SP2 to 9.1 due to the undesired changes in the parent/child icons colors for down nodes etc. on maps. Are we now forced to upgrade to 9.1 SP2 if we want this fixed??

We provided the ability to show the parent/child rollup either new or old style. That change was made in SP1. So if that was your reason for not upgrading, then please upgrade.

acherman

Perfect! Thanks Lenny, I will upgrade tonight. Will the released SP2 have the fix, or should I download and install the fix after as well?

dperdue

Released SP2 does not have the fix, so after upgrading and installing SP2 (included with the latest download) you will need to apply the hotfix.

cfry

I opened a case with Solarwinds this morning before findhing this post. They responded that this is a known issue with the New Year and told me that I need to be on v9.1 and that I need to install SP3. Does anyone know of any known issues with installing SP3 that I should be aware of?

Thank you,

Christina

FormerMember

where do you get sp3? I don't see it online.

FormerMember

I deleted that hotfix because SP3 supersedes it. You can get SP3 here.

bleearg13

SP2 is the latest Orion Service Pack. There is one hotfix that I know of for SP2, which fixes the graph issue.

bleearg13

Lovely. Open mouth, insert foot. I will close my Thwack.com account now. :-)

bleearg13

I deleted that hotfix because SP3 supersedes it. You can get SP3 here.

Is this SP available for the eval versions? I'm in the middle of doing a complete re-install and I mistakenly ran SP3 on the eval server which caused it to die. When starting certain services, it says "License check failed", or something to that effect.

FormerMember

This SP installed fine on the primary server, but seemed to install way too fast on the Hot standby server. After looking at the hot standby configuration the primary server shows SP3 installed however the Hot Standby is still reporting SP2.

Has anyone else seen this issue with SP3 yet, or have any ideas why it does not install on the Hot standby correctly?

FormerMember

Not sure what the issue is with Hot Standby. Please open a Support ticket.

tcleeton

SP3 did not fix the problem for me.