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Configuration Wizard error

Hi An error occurred during the configuration wizard in the SolarWinds NPM.

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database configuration failed: failure importing sample map

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When I run Network Atlas with this problem, I get an error message "An unexpected error occured while trying to connect to the server. Please contact support".

Is there anything I can try?

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dfairles

Success Center

bryne

Thank you for answer.

But
The ImportMapBatch process is not visible in Task Manager.

After this operation, the Cortex service occupies an unusually high memory, CPU.

Also,

Network Atlas logs are shown below.

2019-07-16 09:02:10,356 [1] WARN NetworkAtlas - Starting Network Atlas version 1.18.0.188

2019-07-16 09:02:23,044 [6] INFO MapEngine - Min time before objects refresh is 120 seconds.

2019-07-16 09:02:23,044 [6] INFO MapEngine - Map MapEngine started.

2019-07-16 09:02:25,106 [6] INFO MapEngine - Entity Orion.VIM.% is ignored and will be skipped.

2019-07-16 09:02:25,106 [6] INFO MapEngine - Entity Orion.APM.NodeToNodeLink is ignored and will be skipped.

2019-07-16 09:02:25,106 [6] INFO MapEngine - Entity Orion.APM.DependencyTcpStatistics is ignored and will be skipped.

2019-07-16 09:02:25,106 [6] INFO MapEngine - Entity Orion.APM.ApplicationTcpConnection is ignored and will be skipped.

2019-07-16 09:02:25,106 [6] INFO MapEngine - Entity Orion.ADM.NodeInventory is ignored and will be skipped.

2019-07-16 09:02:25,669 [6] WARN MapEngine - No any entities Orion.ASA.Node found in DB and this entity will be skipped...

2019-07-16 09:02:25,684 [6] WARN MapEngine - No any entities Orion.ASA.FavoriteInterfaces found in DB and this entity will be skipped...

2019-07-16 09:02:25,684 [6] WARN MapEngine - No any entities Orion.Groups found in DB and this entity will be skipped...

2019-07-16 09:02:25,684 [6] WARN MapEngine - No any entities Orion.DPI.Applications found in DB and this entity will be skipped...

2019-07-16 09:02:26,122 [6] WARN MapEngine - No any entities Orion.NPM.CustomPollerAssignmentOnNode found in DB and this entity will be skipped...

2019-07-16 09:02:26,153 [6] WARN MapEngine - No any entities Orion.NPM.CustomPollerAssignmentOnInterface found in DB and this entity will be skipped...

2019-07-16 09:02:26,216 [6] WARN MapEngine - No any entities Orion.Cloud.Aws.Instances found in DB and this entity will be skipped...

2019-07-16 09:02:26,216 [6] WARN MapEngine - No any entities Orion.Cloud.Azure.Instances found in DB and this entity will be skipped...

2019-07-16 09:02:26,216 [6] WARN MapEngine - No any entities Orion.Cloud.Azure.Volumes found in DB and this entity will be skipped...

2019-07-16 09:02:26,231 [6] WARN MapEngine - No any entities Orion.Cloud.Aws.Volumes found in DB and this entity will be skipped...

2019-07-16 09:02:26,247 [7] ERROR WcfConnectionDependentExecutor<TConnection> - Fault exception caught, no retries!

System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information.

Unknown provider Cortex.(Fault Detail이 InfoServiceFaultContract [ SolarWinds.Data.Query.QueryExecutionException: Unknown provider Cortex.

location: SolarWinds.Data.Query.LogicalQueryPlan.PassThroughEvaluator.IdentifyDataProviders(IDataProviderCatalog catalog, PreProcessorState queryState, SelectStatement selectStatement)

location: SolarWinds.Data.Query.LogicalQueryPlan.PassThroughEvaluator.CanExecuteUsingPassThrough(IDataProviderCatalog catalog, PreProcessorState queryState, SelectStatement selectStatement)

location: SolarWinds.Data.Query.Processor.AggregatePushdown.Process(SelectStatement statement, PreProcessorState preProcessorState)

location: SolarWinds.Data.Query.Processor.PreProcessor.Process(SelectStatement selectStatement, PreProcessorState& preProcessorState)

location: SolarWinds.Data.Query.Engine.QueryProcessor.ProcessInternal(String query, IQueryExecutionContext context)

location: SolarWinds.InformationService.Core.QueryPlanCache.GetQueryPlan(String query, String username, Boolean federationEnabled, Func`1 buildQueryPlan)

location: SolarWinds.Info...).

2019-07-16 09:02:26,247 [6] ERROR NetworkAtlas - Unable to connect to server