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SMTP errors

I am having problems getting alerts e-mailed. The Orion server was initially setup by accident w/o the IIS SMTP service setup. It now has that service running but alert tests result in errors like the following:

Nov-21 11:18:52.17 : 5708 :       Object variable or With block variable not set Error Number-91
Nov-21 11:18:52.17 : 5708 :       AlertID=25    NetworkObjectID = I:6122
Nov-21 11:38:39.18 : 2408 :   Error Sending E-Mail via SMTP Server (servername.pjm.com).
Nov-21 11:38:39.18 : 2408 :       To: group1@pjm.com, group2@pjm.com

Do I have to re-run the config wizard, can I restart services, or do I have to restart the server? I would prefer restarting services but if it comes to one of the others so be it.

Orion Server OS: Win2k3
SQL Server: 2005 Standard (separate server from polling engine)
Orion version: 8.5.1 SP1

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nixonc

I've actually tried all three above. Solarwinds support also asked me to register cdosys.dll. That fails so I tried checking w/Dependency Walker and it identifies inetcomm.dll and msjava.dll as missing.

Anything else I'm missing?

nixonc

This has been resolved by our staff. Outlook Express was not installed on the server. We remove unneeded applications from our server OS builds and since it wasn't obvious that Solarwinds required DLLs from the application, we didn't think it was needed.

To the Solarwinds employees on the forums, please consider adding a mention of this in the system requirements for Orion.

MTorok

Chuck,

I apologize for this oversight and will make sure this requirement is added to the documentation.

Thank you for you patience and your feedback. Your comments are much appreciated.

Sincerely,

dperdue

This has been resolved by our staff. Outlook Express was not installed on the server. We remove unneeded applications from our server OS builds and since it wasn't obvious that Solarwinds required DLLs from the application, we didn't think it was needed.

We attempted to reproduce this on a system installed without Outlook Express. We could not reproduce. We would like to determine what missing DLLs caused this to not work. What other standard Windows Server 2003 components did you leave off this image?

Thanks,

nixonc

I apparently misspoke. In talking with the server admin I worked with, new server builds have a script applied which goes through and auto-magically hardens the OS. I don't have a copy of the script but I suspect that it changed some registry settings which borked the SMTP process on the server. The admin re-installed Outlook Express so it may have put back what was removed w/ the script.