What installer should we utilize to upgrade our Additional Web Server software for APM from version 2.0 to 2.5? I'm getting conflicting responses when talking to Tech Support and to Customer service.
You download it from your customer portal. What else were you told?
First support said to use the main poller installer on the additional poller and the additional web server. I told him that was different then the past and then he went and checked and found out there was 3 different installers to use. I only was seeing the one installer on my portal, so he transferred me to customer service.
Customer service did some looking and added the APM additional poller license and installer to my portal after searching. She then said I had to have a license for the additional web server at first and that I didn't have that purchased. I said that has never been the case before. Then after poking around, we found the installer under the additional components area.
So I'm good now.Thanks.
Right. You shouldn't need a license for the web servers. It's in Additional Components. We made a change a few months ago, so some folks on our side may be confused. Sorry about that.
