SolarWinds Agent Service keeps Stopping

We monitor service and systems on behalf of a number of clients and we have a small number of server (60-100) which have the SW Agent installed and reporting back on. However, recently we have had a couple of Priority 1 calls raised triggering an On-CAll engineer to investigate a Node DOWN in the middle of the night only to find that the Node isn't DOWN but SolarWinds is stating that it is.

I have found that the installed SW Agent_Service has stopped on the Node therefore rendering all monitoring.

Are there common reasons why the SW Agent Service would just stop running on a given node as we're not finding any other signs within Event Logs on Nodes to isolate the root cause?

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stevenwhunt

Have you tried searching the Success Center for any errors or messages you are seeing?

dlee10

Did you ever find a solution to this? I'm coming across the same thing recently with some new nodes being added. All Agents have stopped within the same week and same time.

maxjamakovic

Create "2" action alerts

C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -ExecutionPolicy unrestricted -command "C:\SWAgentRestart\execommandswagent.ps1 '${N=SwisEntity;M=Description}'"

PowerShell Script

param([string]$AgentName)

Get-Service -ComputerName $AgentName -Name SolarWindsAgent64 | Restart-Service -Verbose

use domain service account for SolarWinds Orion Module Engine on main poling engine where you save the script as well

C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe -ExecutionPolicy unrestricted -command "C:\SWAgentRestart\execommandswagent.ps1 '${N=SwisEntity;M=SysName}'"

PowerShell Script

param([string]$AgentName)

Get-Service -ComputerName $AgentName -Name SolarWindsAgent64 | Restart-Service -Verbose

javan

Try to reinstall the affected Orion agent and delete the JobEngine plugin database, which will remove any jobs that are instructing the Orion agent to stop.

Uninstall the Orion agent that won’t start.
Delete the JobEngine plug-in database: %ProgramData%\Solarwinds\JobEngine.v2.agent\Data\JobEngine35.sdf
Re-install the affected Orion agent.
Start the Orion agent.
Restart Orion Poller to restart polling.