HI,
Is anyone else having problems getting any ticket, no matter the severity, to get picked up by a solarwinds tech support analyst? This isnt the first time I have seen tickets sit for days without anyone being assigned.
Annoying isn't it? The fact they are not committing to any SLA, but they want our maintenance fee so bad...
The quality of support has hit rock bottom since they open the Manila office ; i use to fear getting the US team but this new team is way worse. Also if you call them regardless of the hour you will only get the Manila team .
Since some of use pay the maintenance fee in Europe it would only be fair to have access to the Europe support team at least when you call during Europe working hours.
![:\](https://thwack.solarwinds.com/resources/emoji/confused.png ":\"){kind=small}
