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Orion stops to integrate with WHD

Hi, we are using NPM 12.2 with WHD 12.5.1, both are integrated for auto ticket creation. Was working fine since last 1 years. Suddenly tickets were not generating while in Orion alerts were coming... Created the instance in WHD again for integration , restarted WHD application but no luck. But when I restarted Orion service it started... Can we check why this stops to work? .. Any suggestion. .

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neomatrix1217

Without looking at the logs it would be hard to tell I would open a ticket with support also maybe posting this as well in the WHD forum and see if anyone has had this issue recently.

mohit.kumar301

Thanks , i also opened Ticket with Support#00203007, but no one has accepted same since last 8 hours...Also WHD support team not confirming anything.

If you are from SolarWinds support, can you look into case..