Error retrieving data from SolarWinds Information Service

theglassman

Just started using SAM and added a few nodes. When I try to look at the details of the nodes I get:

There was an error retrieving data from SolarWinds Information Service

Within the error log I see:

Client's time zone and SWIS time zone has to be the same. Client time zone: Eastern Standard Time ; SWIS time zone: Pacific Standard Time

I checked both the database server and SolarWinds installation server and their timezones are both the same. What am I missing?

theglassman

Solved it. For some reason I had to restart the services using Orion Service Manager. After that the error disappeared. I suspect the server timezone was wrong at the time I started the services and the services were still using PST.