Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

APM 3.0 Upgrade experience

First I upgraded from NPM9.5 SP2 to SP4 - everything worked great after this upgrade.

Then upgraded from APM2.5 to 3 and the NPM module service keeps crashing and restarting (Windows event log is full of errors).

Unhandled Exception caught in APM Service Engine startup. The type initializer for 'SolarWinds.APM.Common.Licensing' threw an exception.

APM will not run.

I then did a repair on APM3.0 - still not running
I then re-applied 9.5 SP4 - still not running

One issue I run into every time I upgrade and run the config wizard is it tries to use local authentication to upgrade the DB. I am using Windows integrated authentication, so it fails with a totally unrelated message - something about a default DB not being assigned to the user.
I have to go into the registry and delete the installed modules entries every time before I run the CW.

Lesson learned - never upgrade on a Friday night.

I will be opening a support ticket on Monday morning.....

Find more posts tagged with

Accepted answers

Network_Guru

SW support just fixed this issue for me.
There is a SP being released to address this APM licensing issue.

All comments

Network_Guru

APM License Application Performance Monitor shortcut is pointing here:

C:\WINDOWS\system32\SolarWinds2002.exe -PKG,Orion Application Performance Monitor 2.5.0 AL500,-KEY,OR:8030

I am never prompted to enter the new license info after running the upgrade.
This program does not start when I try to run it manually.

kasaff

Hi Network_Guru! I checked and didn't see any support tickets open for you. If you could open one and let me know the ticket number, we can get this resolved. You can do this online here:

forms.netsuite.com/.../externalcasepage.nl

Network_Guru

Monday was a holiday in Canada & I spent 4 hours trying to get this working from home.
I've just rebooted the server after doing a repair on APM3 yesterday and being prompted to reboot.
I just opened a ticket - Case # 115800 Created: APM Upgrade fails

Network_Guru

SW support just fixed this issue for me.
There is a SP being released to address this APM licensing issue.