NCM Connector for Cisco SmartAdvisor error - Report Failed

Good morning.
After installing on and running the NCM connector from our Solarwinds server, the process identified and started processing 571 items/nodes in batches of 25. Once it has finished processing all the 571 items, the connector reported the following error (screenshot inserted below):

Report Failed
Error:

Creating an instance of the COM component with CLSID {DF3FAF55-8363-A493-BC9F-21B0BAECDA04} from the IClassFactory failed due to the following error: 80131700 Failed to load the runtime. (Exception from HRESULT: 0x80131700)

As a result, no items are uploaded to Cisco’s SNTC portal

These are the versions of the system and software that we are running:

- Server OS version: Windows server 2016
- Solarwinds NCM version 8.0
- SolarWinds NCM Connector for Cisco SmartAdvisor version 2.0.3

Can anyone, please, shed some light on what is failing and offer any advice to resolve this issue?

Thank you,
Alvaro

NCM Connector Report Error.PNG

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dclick

i am seeing similar issues. Did you get a resolution?

trafalgar_law

Have you resolved this issue? Any thoughts that you can share on this. Thanks!

pedosomwan

Please let us know if you have resolved this issue, as I am currently experiencing the same issue

hjarriell

I ran into the same issue. That error messages appears to be .Net related. Try installing the connector on a different machine and running it from there. Most likely it isn't compadible with the version of .Net you are using. We tried it from a workstation instead of an Orion server and it worked.