AIX agents and AIX application monitoring does not work after upgrade to SAM 6.8

danielwoo

I am monitoring AIX using the Orion AIX Agent. OS is AIX 7.1

Encountered problems after upgrade to SAM 6.8 and upgrading the AIX Orion agents. Agent version which caused problems is 2.1.0.666. Did anybody else encounter the same problems?

Error encountered:

Unable to Run Real-Time Process Explorer

Error message: JobEngine scheduler not running

Application monitors fail with error message:
Connection timeout. A timeout occurred during execution which resulted in the job being canceled.

Previously SolarWinds informed me that libgcc version: libgcc-6.3.0-1 is required for Orion agent. With SAM 6.8, is this libgcc version still compatible or must I upgrade to newer version?

Modified the file  /opt/SolarWinds/Agent/bin/python2 with the following entries as previously advised but issue is not resolved:
Update:
export LD_LIBRARY_PATH=$PLUGINSROOT/PythonPrerequisite/usr/lib:/usr/lib
to
export LD_LIBRARY_PATH=/usr/lib:/opt/SolarWinds/Agent/lib:$PLUGINSROOT/PythonPrerequisite/usr/lib

What should be the correct settings now?

Also verified that swiagent account is already in the system and adm groups. Has requirement changed?

jasonpurvis

This is a known issue with SolarWinds after the 2018.4HF2 Release. The problem lies in IPv6 not being enabled on the nodes and it is strictly related to Linux Agents. Support is working on a fix but I'm not sure how far out it is. A work around would be to enable IPv6 on the nodes, we don't have that option at the moment.

Thanks

Jason