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Orion Polling Not Working Correctly

Yesterday, it seemed like the Orion alerts were delayed by several hours. We saw this before and opened ticket 263939. I completed the steps again and now it looks like the ICMP scans are no longer working. When I log into the Polling Engines, it shows ICMP is always 100% completed (8553 out of 8553) while the SNMP increments to 100% as expected. The steps for ticket 263939 were:

1) Go to Windows Services and make sure Message Queuing is started.
2) Stop all Orion Services.
3) Go to C:\Documents and Settings\All Users\Application Data\SolarWinds\Collector\Data and rename JobsTracker.sdf to JobsTracker.OLD and PollingController.sdf to PollingController.OLD
4) Go to C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine.v2\Data and rename JobEngine35.sdf to JobEngine35.OLD
5) Go to C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers
6) Run JobEngine.v2.msi choose the remove option to uninstall.
7) Run CollectorInstaller.msi and choose the remove option to uninstall.
8) Run JobEngine.v2.msi and install this service.
9) Run CollectorInstaller.msi and install this service.

Today, Orion is reporting random nodes are down that were down earlier. We had a site with a circuit issue so we lost connection to all of their devices (~30) from around 9AM-9:30AM and Orion is reporting that 2 of the devices went down at 11AM and the others never went down at all.

Any help would be appreciated!

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mdriskell

I have had problems with this in the past due to an overwhelmed SQL server.

I would check your message queues to see if they are backed up. It could be solarwinds is polling but it is waiting on the DB to write the data. Look under message queuing in computer management(Right click on my computer and choose manage) of your solarwinds server. The solarwinds queues are under the private queues section

lbyoung

Thanks for the info. It looks like the ICMP polling is not working. Everytime I check the Polling Status, the ICMP is always the same:

ICMP Status Polling Index: 8553 out of 8553

ICMP Status Polls per second: 0

ICMP Outstanding: 0

ICMP Statistic Polling Index: 15406 out of 15406

ICMP Statistic Polls per second: 0

The SNMP increments up to 100% then restarts, but the ICMP always stays the same.

mdriskell

If ICMP wasn't working you wouldn't get any node down/up events (regardless if they are in the past)

Try this pick a node and go to the node details page.

Look specifically at the polling details resource. What is the next poll time and what is the last database update?

lbyoung

It is currently 1:55PM and it shows:

Poll Interval 600 secs

Next Poll 10:08AM

Rediscovery Interval: 60 Min

Next Rediscovery 10:55AM

Last Database Update: Today at 1:39PM

I have performed the steps in the following post:

replacing the 3 files and restarted the server after.

Thanks again!!