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Realtime Change Detection

Hi,

is it true that the account the syslog and trap service are running under (SYSTEM) needs to have read/write permissions on the NCM database in order for RTCD to work?!?

Can't we specify a SQL-login or service account?

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Accepted answers

Questionario

@Marie:

the ticket has been opened a long time ago and the answer in the end was that the credentials were corrupted after an upgrade or the credentials were incorrect, it did not say that in the logs though, it just showed a connection error!

@terepp: try adding a % at the end

All comments

Questionario

anyone?

MarieB

Hey Questionario--

I'll research this and get back to you.

MarieB

Hey Questionario--

I checked with development and here's what they said:

"The account the syslog and trap service are running under does not have any relation to NCM database. Connection to NCM database is always performed using db credentials specified in NCM Config Wizard. This apply to all NCM functionality."

HTH,

Questionario

Hey Marie,

thank you.

unfortunately, just "executing an external program" and then running path\configautodownloader.exe {IP} (or similar) does not download the configs for me...

I was asking this question because in the NCM Admin Guide I found the following:

Requirements
To utilize realtime configuration change detection you will need the following items.
• A Windows user accounts with administrative rights.
• Network devices configured to send Syslog or SNMP Trap messages when configurations change.
• The SolarWinds Syslog Service account must have read-write access to the Orion NCM database. For example, if your SQL Server resides on the same server as Orion NCM, consider using a local administrator account for the SolarWinds Orion NCM Syslog Service.
• The SolarWinds Trap Service account must have read-write access to the Orion NCM database. For example, if your SQL Server resides on the same server as Orion NCM, consider using a local administrator account for the SolarWinds Trap Service.
• Both the SolarWinds Syslog and Trap Services must be configured to run as administrator so that their scheduled jobs are processed correctly. For detailed steps, see Running Syslog and Trap Services as Administrator.
• Ensure the SNMP Trap Service is running. If the SNMP Trap Service is not listed as a running service in the service control manager (services.msc), you can enable Simple Network Management Protocol in the Management and Monitoring Tools through Add/Remove Windows Components in the Add/Remove Programs application.

I dont quite understand the highlighted part...