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Webconsole problem: System.NotSupportedException: Can't find case for Subset=Units

Hi,

Last night we upgraded to orion 9.5 SP1 from 9.1 SP5. I get the following error for any of the Network Latency and response time charts, I have tried running a repair on orion but hasn't fixed it.

The "Network Latency and Packet Loss - Today" resource threw an exception..
Can't find case for Subset=Units

System.NotSupportedException: Can't find case for Subset=Units   at SolarWinds.Orion.Web.Charting.Subset.Load(XmlNode Subset)   at SolarWinds.Orion.Web.Charting.ChartInfo.LoadFromXML(XmlNode Properties)   at SolarWinds.Orion.Web.Charting.ChartInfoFactory.Create(String chartName)   at SolarWinds.Orion.Web.GraphResource.CreateChart(CustomPoller customPoller, String netObjectID, String chartName, Control parentControl)   at AvgRTLoss.OnInit(EventArgs e)   at System.Web.UI.Control.InitRecursive(Control namingContainer)   at System.Web.UI.Control.AddedControl(Control control, Int32 index)   at System.Web.UI.ControlCollection.Add(Control child)   at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e).

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Accepted answers

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blamont

I'm having the same problem with a fresh install of Orion v9.5. I'm stuck...

The "Average Response Time & Packet Loss " resource threw an exception..
Can't find case for Subset=Units

System.NotSupportedException: Can't find case for Subset=Units   at SolarWinds.Orion.Web.Charting.Subset.Load(XmlNode Subset)   at SolarWinds.Orion.Web.Charting.ChartInfo.LoadFromXML(XmlNode Properties)   at SolarWinds.Orion.Web.Charting.ChartInfoFactory.Create(String chartName)   at SolarWinds.Orion.Web.GraphResource.CreateChart(CustomPoller customPoller, String netObjectID, String chartName, Control parentControl)   at CustomNodeChart.OnInit(EventArgs e)   at System.Web.UI.Control.InitRecursive(Control namingContainer)   at System.Web.UI.Control.AddedControl(Control control, Int32 index)   at System.Web.UI.ControlCollection.Add(Control child)   at Orion_ResourceContainer.ResourcePlaceHolder_DataBind(Object sender, EventArgs e).

mcbridea

Please open a ticket if you have not already done so.

Thanks