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SOLARWINDS NCM CONNECTOR FOR CISCO SMARTADVISOR

Hi Solarwinds,

This is regarding NCM connector for cisco smart advisory is not working, after i enter all details as same in cisco portal with my organization account it showing as User is not valid,

I have contacted my Cisco HTOM regarding smartnet access, they told that our account has smart service contract, Please kindly help me on this issue. There is no space issues while entering details.

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carxfrog

I don't have the answer, but am looking to do the same thing. Have a similar post I put up today regarding vendor information. Just wanted to jump on your thread.

prasadDugy

Hi Solarwinds,

Please could you verify posted issue and let me know your suggestions,

prasadDugy

Yes, its really difficult to get support form Cisco as well, they told that if customer does not have smart assist contract, they are refusing to help on this issue, even though we have smart contract.

carxfrog

Not happy with your scenario. I'm hoping we do not run into the same issue. In regards to NCM not working with Cisco, have you tried it with Palo Alto? What about SAM? Same type of system: going to a vendor (Dell, HP, IBM) and getting your warranty, etc information.

carxfrog

I found good information from SolarWinds tech support regarding SAM and its transfer of data to and from vendor sites. However, having an issue getting a similar response regarding NCM. So far NO support from SolarWInds regarding SmartAdvisor - except to camp on THWACK to see if someone answers. How goes your situation?