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Orion 8.5 Installation Bug

Minor installation bug, but I've been fighting this for an hour now to find out it's something stupid. I'm reporting this so it hopefully gets resolved in future versions, and so others can learn from my pain.

If you have password complexity requirements configured, during the Orion database user account creation you enter a password that doesn't meet these requirements you get the error "Exception while configuring plugins"

The configuration log located - "C:\Program Files\Solarwinds\Orion\ConfigurationWizard.log" shows the following message

System.Runtime.InteropServices.COMException (0x80043B0E): [Microsoft][ODBC SQL Server Driver][SQL Server]Password validation failed. The password does not meet Windows policy requirements because it is not complex enough.
   at SQLDMO.Logins.Add(_Login Object)
   at SolarWinds.ConfigurationWizard.Plugin.Common.UserAccountProcessor.CreateUserLogon(IDatabaseInfo databaseInfo, SQLServer dbServer)
   at SolarWinds.ConfigurationWizard.Plugin.Common.UserAccountProcessor.UpdateUserAccount(IDatabaseInfo databaseInfo, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.ConfigureDatabase(IOrionConfigHost host, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.DoConfigure(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Plugin.Common.OrionConfigPlugin.SolarWinds.ConfigurationWizard.Common.IOrionConfigPlugin.DoConfig(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log)
   at SolarWinds.ConfigurationWizard.Host.ConfigurationProgressScene.DoUpdateConfig()

I wasted so much time because I thought this problem was related to "plugins". It didn't occur to me until the third try to check the configuration log. Silly me.

Anyway here's a screenshot for good measure. I'll even over look that someone misspelled "Exception"

Exception.jpg

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tdanner

Thanks. I have entered a bug to give a better error message in this case. Ideally the text you marked in red would be in the error dialog. That should be easy to do and would have saved you a bunch of time (or, in the case of a less savvy user, saved our support team a bunch of time).

gbockelmann

I'm getting the same (similar) error when upgrading to SQL Express 2005 and I'm still using Orion 7.7, but in the process of upgrading to Orion 8.5.

I get the error after upgrading to SQL Express 2005 and running the Orion configuration wizard. It gets to the Create Database User Account then after entering a password I get the "The password does not meet Windows policy requirements because it is not complex enough." Even with using a complex password (2 upper case, 2 lower case, 2 numbers, 2 special characters, 10+ characters) I still get the error and of course it dumps you out of the wizard so you have to painfully go through it again to get the same results with another password. I've tried several password that have worked before and no difference.

I am waiting for a call back from tech support, but I thought I try this option also.

Where do I find the log file?

Any suggestions?

Greg

mark_wiggans

Where do I find the log file?

The configuration log located - "C:\Program Files\Solarwinds\Orion\ConfigurationWizard.log"

How does your error differ from the one posted above?

gbockelmann

It shows the checking of the table structure and ends, it doesn't show the error I explained before. I get a dialog box though that states such.

Greg