Different Intervals for Alerting

FormerMember

If a service is down for 3 minutes we fire an alert.

What we need is that if a service stays down for longer period, we want it to check the after 10 min, 1 hour, 2 hour, 4 hour and 8 hour. How can we do this is Solarwinds/

Secondly in alert escalation there is checkbox "Do not execute this Action if the Alert has been Acknowledged", what does this really means and how can an email alert be acknowledged?

cdoyle

Hi Maximusss,

You could add extra email actions to your alert to do this. For the first email action, on the Alert Escalation tab of the action, set it to "Delay the execution of this action" for 10 minutes after the alert. The second email action would cover sending the mail after 1 hour then, the third one would be delayed until 2 hours had passed, and so on.

To acknowledge an alert, open the Alerts tab of your web console. Select the alert you want to acknowledge, and click 'Acknowledge alert'. You can add notes for this aswell if you like - for example, to let other team members if a server was down for maintenance or that someone's working on the issue, etc.  

The "do not execute this action if the alert has been acknowledged" can be used to send out a reminder mail if no one has acknowledged the alert yet - for example, if you are using Alert acknowledgments to tell if someone has taken ownership of an issue, and you want that done within a certain time.

HTH,

Caroline