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Unable to edit SAM template assigned to 5500 nodes

cgregors

I have a SAM template that is assigned to 5500+ nodes:

When I try and edit the template I get this:

Suggestions?

or should I open a ticket?

Chris

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aLTeReGo

Yes, I would recommend opening a case with support. It's my suspicion that the timeout is occurring when attempting to build the "Template Applied to:" list.

Template Applied To.png

cgregors

HAS ANYONE ELSE NOTICED THAT TICKET SUBMISSIONS DON'T GIVE EMAIL ACKS ANYMORE?

http://thwack.solarwinds.com/thread/57893

Ticket submitted via web 2 days ago and no email, no phone call, no nothing.

I'm gonna call.

I'm annoyed. this used to work quite nicely.

aLTeReGo

Customer service should be reaching out to you shortly. It may be possible that you case was never opened for some reason. Regardless customer service will help track down the issue very soon.