Viewing Policies in the Web Browser

Hi all,

I'm sure the answer to my question is right infront of me but I can't seem to find it. Hopefully one of you guys on here is less oblivious than me today.

I have spent the past few weeks creating all the various reports for our different teams and they've all been running fine in the Policy reporter application. This morning for the first time when I tried to run my newly created compliance reports in the web browser I got this message on all my reports only.

Note: All the preconfigured reports that came with the app work just fine.

So under the 'Compliance' tab I hit the 'Update Now' button and this is what I got

(notice the last Update time)

Last Update Time:

30/11/2008 18:20:58

Policy reports could not be run. Please contact your system administrator.

Is this a setting that I have missed when building the reports/policies/rules? I have compared the standard reports that are runnning in the web browser against the ones I have created but I cannot find any significant difference.

Thanks for your time

Ciaran

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Yann

Hi Ciaran,

Do you have any errors in the \Inetpub\Solarwinds\OrionWeb.log file concerning the execution of the policy reports? You might get some additional information about the problem into it.

Thanks,

Yann

Ciag

Hi Yann,

how are you? I followed the path you provided in your reply but no file exists in that folder with that name. I also done a search and I couldn't find the 'OrionWeb.log file' anywhere on our Cirrus server. I've used this before on the Orion NPM server but a similar file doesn't seem to exist on our Cirrus installation.

If I run the configuration wizard might it remedy this?

Yann

I am good thanks :-).

Sorry I was thinking about the Orion NPM webconsole instead of the NCM one.

The log file of the NCM web console should be located there:

${ALLUSERSPROFILE}\Application Data\SolarWinds\Cirrus\Logging\CirrusWeb.log

Let me know if you find something interesting in it.

If I run the configuration wizard might it remedy this?

Not sure, as for the moment the error is quite vague for me.

Ciag

Hi Yann,

I had a look at the weblog and I didn't see much that would indicate an issue. What I done was @ 08:33 I pressed the 'update now' button under the 'compliance tab'

and @ 08:34 I tried to run some of my own reports. I was hoping that by using this method I would be able to see 2 distinct errors or something over these 2 minutes. I have included the 2 minutes worth of data in an attachment with this reply, maybe you might see something that I didn't recognise?

Cirrus weblog.txt

pjb

I have the same issue. I restarted the polling service and that has seemed to fix it.

thanks,

whitejcdc

Same here, restarting the NCM polling service seems to do the trick. I wonder if its in conjunction with the object error I received when I was in the Policy Reporter earlier. Had something about an object error when adding a rule to a policy.