Network Connection Failed - can't add counters

Question

I'm trying to add an exchange server using the exchange server 2000 and 2003 template however I cannot add most of the counters, the only counter I'm able to add (is successful - green light) is the "MS Exchange TCP Port Monitor", the rest shows the same error as the one below.

I am also trying to add an SQL and an IIS server and shows same error as the one below. I can only monitor the port used as well.

aLTeReGo · Answer

This looks to be a network access list or firewall policy issue blocking communications from the APM server to the monitored host. Can you confirm that you're able to map drives to the managed/monitored host from the Orion server. E.G. \yourservername\C$

Another good test is opening Perfmon.exe and connecting to the remote host from your Orion server and see if you can monitor Windows Performance counters remotely. Lastly, running wbemtest.exe and connecting to the remote host from your Orion server to see if WMI is blocked.

FormerMember · Answer

I'm using an admin account on the windows server. This also happens to my sql and iis service. the only thing I can monitor is the port of the above services.

Image 1: Is the WMI credentials different from the administrator account of the Server?

Image 2: MS SMTP Monitor Network connection failed even though it was able to see the TCP port monitor.

Hope anyone can shed a light. Thank you in advance.

mcbridea · Answer

This looks like the server credentials may be wrong or missing. Can you verify the credentials?