Stop alerts on Acknowledged alerts

woolerym

I'm trying to find a way to quiet alerts that have been acknowledged.  Example - we have a volume alert that fires off when free space reaches a certain threshold.  Often times resolving the issue could take a few hours (have to request disk from SAN group, etc), but in the mean time we continue to get alerts.  I know i can change the alert to only fire once or change the alert schedule, but it would be great if there was a alert condition that allowed for this.  Unmanging a node is a bit extreme when its only one component alert that is down.

Example:

VolumeType is equal to fixed disk

Volume Spave available is <= 10GB

Vendor is equal to WIndows

Alert is !=acknowledged

Any suggestions?

Thanks,

Matt

marunderwood

Did you consider using the 'Do not execute this Action if the Alert has been Acknowledged' check box on the Action's <Alert Escalation> tab?  You can also send the 'AcknowledgeURL' variable in your message to simplify marking it as acknowledged.