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Windows Service Monitor doesn't pick up CPU usage

DolbySystems

As per subject line:

is this a bug or am I doing something wrong? It seems to pick up the memory usage... but nothing for CPU.

Thanks

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Accepted answers

RogerWong

Jason, this sounds like something you should let our tech support folks try to help you with.

All comments

FormerMember

It's certainly not a known bug. You'd have to provide more detail for us to figure out whether it's something you're doing.

DolbySystems

I'm running NPM v9.1 SP1 with APM 2.0 SP2

I am monitoring the windows services on a SQL server... and am particularly interested in the MSSQLSERVER service

(SQL2005 on Server2003 and SQL2008 on Server2008)

The actual executable for the MSSQLSERVER service is sqlservr.exe and I can see in task manager that it is using plenty of CPU... but APM shown 0% CPU usage all the time.

APM is reporting the memory usage correctly (physical and virtual memory)

jamesbernhard

I see the same thing across the board when an APM component type is a windows service monitor. For process monitors via wmi or snmp it reports cpu usage. Below is an example from the APM 2.0 template. I have 3 job engine threads and each averages about 8-10% utilization but shows 0% the entire time. NPM and APM are latest releases.

Solarwinds Orion NCM Information Service	Solarwinds Orion NCM Information Service (6992)	0%	0%	0%
SolarWinds Orion NCM Polling Service	SolarWinds Orion NCM Polling Service (6444)	0%	0%	0%
SW Alerting Engine	SolarWinds Alerting Engine (5260)	0%	0%	0%
SW Network Performance Monitor	SolarWinds Network Performance Monitor (7144)	0%	0%	0%
SW Orion Job Engine	SolarWinds Job Engine (1652)	0%	0%	0%
SW Orion Job Scheduler	SolarWinds Job Scheduler (6792)	0%	2%	1%
SW Orion Module Engine	SolarWinds Orion Module Engine (4896)	0%	2%	1%
SW Syslog Service	SolarWinds Syslog Service (1220)	0%	0%	0%

JasonKV

Bump.

I have the same issue and trying to figure out the cause. Any ideas?