HTTP 500 attempting to delete custom property column

clubjuggle

Does anyone have any suggestions of what might cause this? Is the workaround in this thread from 2008 still valid? Can't delete a custom property column.

silverbacksays

I wouldn't try removing the column from the database, just in case there's other bits hanging about post-deletion that you can never clear up (from the database views and so on). Couple of things:

1. Have you tried using different browsers to access the Orion site? Whilst 5xx errors are server side, it could be the browser causing the server to throw a wobbly.
2. If you have tried different browsers, but have no tried from the browser on the primary poller (usually IE), give that a try.
3. Try stopping all the SolarWinds services (note, this will stop polling AND customer access to SolarWinds, so do this out of hours) and starting them again using the "Orion Service Manager"

If all else fails, run the Configuration Manager, checking the website option, which will repair the website/permissions.

Hope this helps!

DISCLAIMER: Make sure you have good backups of all servers and databases before running the Configuration Manager. If you're risk averse, also consider these checks before starting/stopping the services.