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Network Map Error

Hi, we recently started having issues with our network maps... Some maps, at random times (aka they rarely work), are generating the error

Unexpected error: An error occurred while generating map 75205ddd-2a07-4677-8030-ffc2b391b7a2.OrionMap

We were on 9.5sp1, and were getting an error with the entire C:\WINDOWS\TEMP\NetworkAtlas\Maps\Orion\localhost\[file] path. We had reason to look through the maps last week, and they were working, previous to that, windows updates were done a week earlier. After digging through google and some threads here, decided to upgrade to sp4, and now we're getting the above error (obviously with different filenames for different maps). Any point in the right direction would be appreciated.

Thanks,

Chris

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Accepted answers

adatole

Here's the process that worked for me:

Add the following users...:

(local server, win2003) IIS_USERS
(local server, win2008r2) IIS_IUSRS
(local server) IUSR
(domain) Network Service
(domain) Authenticated Users

...to the following folders...:

c:\inetpub\solarwinds\
(win2003) c:\program files\solarwinds\orion\
(win2008R2) c:\program files (x86)\solarwinds\orion\
c:\windows\temp\
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\
(in addition, on Windows 64-bit) C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files\

... giving each user "Full Control"

Next open

C:\WINDOWS\Temp\SolarWinds\NetworkAtlas\Maps\Orion\localhost\
(on my server, this was actually) C:\WINDOWS\Temp\SolarWinds\NetworkAtlas\Orion\Solarwinds\NetworkAtlass\MapsWeb\Orion\localhost\

Clear out all files inside this folder to allow the website to re-write them.

Restart your Information Services using the Orion Service Manager tool (under Advanced features in the start menu). Restart both of the information services - none of the other services need to be restarted.

Restart IIS again from the Server Manager utility.

Back on your browser, log out as the affected user, log back in and hit refresh - making sure to clear the cache (Shift-F5, Ctrl-F5, whatever).

All comments

bshopp

I am looking into, however, have you opened a ticket with support?

michalB

Please check whether the C:\Windows\temp directory is accessible for the IIS service (verify that the service has sufficient rights to write there). You may also try to delete the folder C:\Windows\temp\NetworkAtlas and then refresh the website.

If this does not help, I would suggest contacting our support.

Thank you,

Michal

consipio

I've run in to this a couple of times now after various other glitches and the consistent and predictable solution does appear to be deleting the C:\WINDOWS\Temp\SolarWinds\NetworkAtlas folder. This does not require any service restarts and has behaved well every time I have needed it.

byrona

We are experiencing the map error noted in this thread on one of our two additional web servers. Deleting the NetworkAtlas folder in the C:\Windows\temp\SolarWinds directory on the problematic web server did not seem to resolve the issue.

The map is working find on our other additional web server for some reason.

Any other pointers on how to solve this problem?

michalB

Try this: change the identity of the website service to "Local System". If this works, there might be a problem with the policies set in your local network. Otherwise, contact our support.

byrona

Thanks!

In addition I found that if I click on the Edit button for the map element I get the following error on that web server as well...

Orion Website Error

There was an error communicating with the Orion server.
Additional Information
There was no endpoint listening at net.tcp://localhost:17777/SolarWinds/InformationService/Orion/ssl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Troubleshooting Steps

   1. Confirm that the SolarWinds Orion Module Engine service is running, as shown in the following steps:
         1. Click Start > Administrative Tools > Services.
         2. Right-click SolarWinds Orion Module Engine, and then click Start.
   2. If the SolarWinds Orion Module Engine service is already running, contact SolarWinds Support.
   3. Refresh the Orion Web Console browser.
   4. If the Orion Web Console does not display, contact SolarWinds Support.

tjferguson

I realize this is an old post however, I am having this same issue and wonder if a fix has been found.

My distinct issue is:

When logged in as admin I see all maps

When I create a new user (and grant all access) the map does not display and I get the Unexpected error: An error occurred while generating map 6f9249f1-224e-4fd4-863e-caa8cb4108da.OrionMap.

I am using Orion NPM 10.1 on a Windows Server 2008 machine.

Please let me know your thoughts because I am going to be rolling this out to the organization soon and need this functionality.

michalB

hi, this is a very general error message that can have many causes. Could you please contact our support?

tjferguson

Is that even true if it just happens for the new user created and not the admin account? Just wondering before I call support.

adatole

We have also started seeing this issue, and I am going to log a ticket as soon as I complete this post.

Our configuration is NPM 10.1.2 running on Windows 2008. We have a primary poller, additional poller and an additional web server all running behind a proxy server with SSL.

If I point to the website running on the primary polling engine, it all shows up.

I'll update this page when (not if, when) I get a resolution.

- Leon

adatole

Here's the process that worked for me:

Add the following users...:

(local server, win2003) IIS_USERS
(local server, win2008r2) IIS_IUSRS
(local server) IUSR
(domain) Network Service
(domain) Authenticated Users

...to the following folders...:

c:\inetpub\solarwinds\
(win2003) c:\program files\solarwinds\orion\
(win2008R2) c:\program files (x86)\solarwinds\orion\
c:\windows\temp\
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\
(in addition, on Windows 64-bit) C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files\

... giving each user "Full Control"

Next open

C:\WINDOWS\Temp\SolarWinds\NetworkAtlas\Maps\Orion\localhost\
(on my server, this was actually) C:\WINDOWS\Temp\SolarWinds\NetworkAtlas\Orion\Solarwinds\NetworkAtlass\MapsWeb\Orion\localhost\

Clear out all files inside this folder to allow the website to re-write them.

Back on your browser, log out as the affected user, log back in and hit refresh - making sure to clear the cache (Shift-F5, Ctrl-F5, whatever).

damonrl

This worked for me, thank you.

ecklerwr1

My biggest problem with this is granting full control to things that don't necessarily need them... this may depend on the kind of environment you work in ie. a development one or not. To me this is like turning part of your firewall off because you can't figure out why something doesn't work with port traffic.

And yes now I'm getting this error with maps as well on NPM 10.3.1 SLX... in addition now I can only run Atlas from clients and not the main NPM Server. Sometimes security is a pain... and so is NPM. Don't get me wrong... I'm not sure what's at fault with my one of four NPM machines... could be a lot of things.

robertlkraft35

I came across this problem in NPM after installing then removing the Engineer Toolset. I tried all of the above fixes but to no avail. On a last ditch effort I went to Control Panel > Programs and Features and then right clicked each Solarwinds product and selected repair. On refreshing the page the maps began to show up.

david.eckert

Good call robertlkraft35‌. I uninstalled Engineering Toolset last week. Aftyer the repiar it fixed all.

cj_bergeron

Worked for me, thanks.

robertcbrowning

and also see

Unexpected Error: An error occurred while generating map (map name).OrionMap

This article addresses the issue where the Network Atlas Map is not displaying as a resource in Orion Summary or NPM Summary in the Orion Web Console. Sample error: Unexpected error: An error occurred while generating map c6bfa427-b9a2-45a2-95cc-f4d5656a36fd.OrionMap Diagnostic Logs: System.IO.IOException "The file exists"

Network maps fail to load in Web Console with unexpected error while generating map

What to do if you encounter the issue where Network maps fail to load in the web console with error: Unexpected error: An error occurred while generating map 3be9a96b-2dcf-42f7-a7e2-4e295fdd8368.OrionMap