Is there a way to unacknowledge an alert?

maxtor

Hi, I'm pretty new to Orion and I can't find any tutorials or "how-to" when acknowledging an alert.

I opened Solarwinds Orion > Network Performance Monitor > System Manager.  Then click on the Alerts button near the top and clicked on "Advanced Alerts".  Unfortunately, I ticked the box and I accidentally acknowledged a particular alert and displayed my username under the "Acknowledged By" column.

Is there a way to remove my username under the "Acknowledge By" column? How to undo it?

Waiting for your feedback.

Thanks.

FormerMember

There is not currently a way to un-acknowledge an alert.  Your best bet may be to clear the alert, and since it's still active, it will re-trigger, but will no longer be acknowledged.  The side affect of this is that any actions set up for the alert, such as emails or script execution, would re-trigger.

Thanks,

Casey