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Orion Website Error

Miron

Hi,

After upgrading to 8.5, I get the following error after a user logs on , which prevents us monitoring the network.

Has anyone else had the same experience.

Regards

Miron

Orion website Error

An error has occurred with the Orion website.

Additional Information

System.FormatException: An invalid IP address was specified.   at System.Net.IPAddress.InternalParse(String ipString, Boolean tryParse)   at System.Net.IPAddress.Parse(String ipString)   at SolarWinds.Orion.NPM.Web.Node.get_IPAddress()   at Orion_NetPerfMon_Controls_NodeLink.OnPreRender(EventArgs e)   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Control.PreRenderRecursiveInternal()   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Accepted answers

All comments

Dez

Here is what I have done to resolve this:

First go to the database manager and query the nodes table. Look for a node with multiple IP address listed. If you have a node ID with more them one IP in it then do the folowing:

Steps to resolve once clarified on the issue:
1. Stop all Orion services
2. Using the database manager open Orion's database then query the Nodes table.
3. Scroll to the node with multiple address
4. Change the radial to read write
5. right click on the NodeID and choose delete the selected row
6. start all Orion services
7. add the nodes individually and the problem is resolved.

~ Dez

dperdue

A few people have hit this. We are working on a fix. Appears to affect nodes using a dynamic IP.

FormerMember

Yea im a winner on this too. Any word on when the additional hotfix might be released?

System.FormatException: An invalid IP address was specified.
   at System.Net.IPAddress.InternalParse(String ipString, Boolean tryParse)
   at System.Net.IPAddress.Parse(String ipString)
   at SolarWinds.Orion.NPM.Web.Node.get_IPAddress()
   at Orion_NetPerfMon_Controls_NodeLink.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

FormerMember

I just wanted to follow up on this i was able to resolve this issue by deleting 90 dynamic IP nodes. Once i deleted them I was able to login without issue.

dperdue

Unfortunately we have not been able to reproduce internally. We are still searching for the cause, but no update yet on when this may be fixed.

serdar

We have the similar problem.

Can anybody help ? We can't have access to website anymore after we install Orion v8.5.

We got the below error message:

Thank you.

tdanner

Serdar, could you repost that error message? All I got was "thank you".

mark_wiggans

We have released Hotfix 2 which addresses many website issues-