Hey all... I am having trouble receiving SNMP traps using the SolarWinds NCM Trap Receiver. I am trying to take advantage of the Real-Time Config Change Notification feature. I have verified the following: * SNMP Settings on my network device (router) * SNMP traps are being sent to defined hosts from network device (router) * SNMP services are installed on server and running as administrator * SNMP services set to log on with local system * SolarWinds SNMP services are installed and show to be running (event viewer shows DB connectivity and initialization errors, however - event log error shown below). * Verified that I can receive Traps on same server using SW Eng Toolset Trap Recevier. * I am running Server 2008 R2 64bit with SQL 2005 64bit SP3 - UAC disabled. My installation has the AD user and the builtin admininstators account added to the SQL instance as sysadmins... * I am aware that R2 isn't officially supported for use with NCM yet, thus the reason for the thwack post instead of a support ticket. Here is the error in the event log that I get everytime that I attempt to start/restart the SW NCM Trap Service: Log Name: SolarWinds.Net Source: NCMTrapService Date: 2/24/2010 11:35:11 AM Event ID: 1007 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Description: Service Start Failure - Exception during Initalize The type initializer for 'NCMTrapService.DatabaseFunctions' threw an exception. at NCMTrapService.DatabaseFunctions.TryOpenNewDatabaseConnection(SqlConnection& DatabaseConnection) at NCMTrapService.Settings.Refresh() at NCMTrapService.SWTrapService.Initalize() This is day 2 of fooling with this problem...still getting same results. Any help would be greatly appreciated. Thanks in advance...

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SolarWinds NCM SNMP Trap Receiver Problem

Hey all...

I am having trouble receiving SNMP traps using the SolarWinds NCM Trap Receiver. I am trying to take advantage of the Real-Time Config Change Notification feature. I have verified the following:

SNMP Settings on my network device (router)
SNMP traps are being sent to defined hosts from network device (router)
SNMP services are installed on server and running as administrator
SNMP services set to log on with local system
SolarWinds SNMP services are installed and show to be running (event viewer shows DB connectivity and initialization errors, however - event log error shown below).
Verified that I can receive Traps on same server using SW Eng Toolset Trap Recevier.
I am running Server 2008 R2 64bit with SQL 2005 64bit SP3 - UAC disabled. My installation has the AD user and the builtin admininstators account added to the SQL instance as sysadmins...
I am aware that R2 isn't officially supported for use with NCM yet, thus the reason for the thwack post instead of a support ticket.

Here is the error in the event log that I get everytime that I attempt to start/restart the SW NCM Trap Service:

Log Name:      SolarWinds.Net
Source:        NCMTrapService
Date:          2/24/2010 11:35:11 AM
Event ID:      1007
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <svrname.domain.net>
Description:
Service Start Failure - Exception during Initalize The type initializer for 'NCMTrapService.DatabaseFunctions' threw an exception.
   at NCMTrapService.DatabaseFunctions.TryOpenNewDatabaseConnection(SqlConnection& DatabaseConnection)
   at NCMTrapService.Settings.Refresh()
   at NCMTrapService.SWTrapService.Initalize()

This is day 2 of fooling with this problem...still getting same results. Any help would be greatly appreciated.

Thanks in advance...

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Accepted answers

fcaron

Bhooper, what version of NCM are you running?

NCM 5.5.2, 6.0, 6.1 are certified on Server 2008 R2 64bit.

Have you verified your settings compared to what the doc recommends in section "Enabling Realtime Configuration Change Detection" for this feature?.

Then open a case.

All comments

abailey25

I have Orion NCM 5.5.2 on a Server 2003 R2 64bit VM, coupled with Server 2008 R2 VM with SQL 2005 database server. I have the Windows snmp component installed on the NCM VM.

I am getting the exact same error message in the application event log. NCM and syslog work fine, but I cannot see traps in the SNMP trap viewer. I have verified the server is receiving traps with wireshark.

Here is my error:

Event Type: Error

Event Source: SolarWindsTrapService

Event Category: None

Event ID: 1007

Date: 6/6/2011

Time: 11:05:02 AM

User: N/A

Computer:

Description:

Service Start Failure - Exception during Initalize The type initializer for 'NCMTrapService.DatabaseFunctions' threw an exception.

at NCMTrapService.DatabaseFunctions.TryOpenNewDatabaseConnection(SqlConnection& DatabaseConnection)

at NCMTrapService.Settings.Refresh()

at NCMTrapService.SWTrapService.Initalize()

The Solarwinds trap server is running, but when I restart it, i get a event that says the service started successfully, then I get this error.

Please help.

fcaron

Abailey25,

NCM 552 is certified on Windows 2003 R2.

You should first verify your settings vs. section "Enabling Realtime Configuration Change Detection " of NCM's admin guide and if nothing is obvious, you should open case.

fcaron

Bhooper, what version of NCM are you running?

NCM 5.5.2, 6.0, 6.1 are certified on Server 2008 R2 64bit.

Have you verified your settings compared to what the doc recommends in section "Enabling Realtime Configuration Change Detection" for this feature?.

Then open a case.

abailey25

Thanks for your reply.

In the Enabling Realtime Configuration Change Detection of the 5.5.2 admin guide it says "The SolarWinds Trap Service account must have read-write access to the Orion NCM database."

When I look under services the SolarWinds Orion NCM trap Service is listed in log on as "local system"

Where is that account set? Is it the Is it in NCM settings>Real-time change detection>config change settings? I do NOT have the box selected that says to use a singe set of device login credentials to login to all of your devices. The Windows account credentials is configured with an account that has local admin privileges on the NCM server and the database server.

The syslog is working fine, so if the windows account credentials is the account that the trap and syslog services use, then that does seem to be the problem.

The trap service still shows that is is running, however I get the above error message in the event log after it starts.