Cirrus won't start

Question

When I try to start Cirrus the app fails to lauch. I get the screen stating the that environment is being loaded and nothing happens after that. It worked fine earlier and nothing has changed on the box. The event log shows the following message. I have tried rebooting and reinstalling \ repairing and the problem still occurs. I opened an urgent ticket with support but haven't gotten a response and I am desperate. We are powering down our data center this weekend and I have over 60 devices that I need to make sure I have clean configuration backups of.

Faulting application Configuration-Management.exe, version 8.3.0.85, faulting module InnovaDSXP2.ocx, version 2.0.0.80, fault address 0x000d79e0.

tgoyette · Answer

Support did resolve this for me. I did have to uninstall and then reinstall to resolve the issue. Strange that this happened as no changes had been made.

Thanks for the assist and suggestions!

Haley · Answer

I understand that support just resolved the issue with you.  Please let us know if you are still experiencing issues.

mark_wiggans · Answer

This could be caused by a corrupt license. I see that you reinstalled but you may need to uninstall then reinstall to clear this up-