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Orion Module Engine stops and restart

purdue98

The Orion Module Engine stops and restarts and I do not know how to fix. I submitted a ticket to support but they haven't contacted me. I'm also seeing a "There's no endpoint listening at net tcp://localhost:17777 error.

Please advise on how to resolve.

Thanks in advance.

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Accepted answers

bshopp

Best bet is to log a support case to investigate

All comments

bshopp

What version are you currently running? The latest is 9.5.1, so if not on that, I recommend upgrading to that first

purdue98

I'm running NPM 9.1 SP5. I intend to upgrade to 9.5.1 in two weeks, but in the meantime, I can't use Orion APM due to the Module Engine issue.

I had a database issue this morning. The error is below:

The operating system returned error 1167(The device is not connected.) to SQL Server during a read at offset 0x000000001b4000 in file 's:\data\MSSQL\data\MSDBData.mdf'. Additional messages in the SQL Server error log and system event log may provide more detail. This is a severe system-level error condition that threatens database integrity and must be corrected immediately. Complete a full database consistency check (DBCC CHECKDB).

Two minutes after the above error, the Module Engine began stopping and restarting. I stopped all of the Orion services. Then had the DBA team resolve the database issue and restart SQL. Then I restarted the Orion services and the Module Engine continued to stop and restart.

I reran the configuration wizard, repaired APM, reinstalled the Module Engine, confirmed the engineid column in both the Engines and Nodes tables both had a value of 1, and still the Module Engine is stopping and restarting.

bshopp

Best bet is to log a support case to investigate

purdue98

Support contacted me and the issue is resolved.