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WMI Monitors - Connection Timeout

I opened a case last week (#35129) about the number of false positive alerts that I'd been receiving from APM. These alerts are all coming from WMI service monitors, that upon further investigation of the windows event viewer show no sign that the service was down. When viewing the monitor "info" online I'm seeing the message "Connection timeout". Also our legacy AM never sees these processes down so I knew something was wrong. The first thing the engineer told me was...

Thank you for contacting SolarWinds support. We have just released a hotfix for APM which should correct this issue. You can download it here....

Well I'm already running SP1 so it would appear this issue is not resolved in SP1. The engineer then follows up with

This has been identified as a bug; development is working on a fix. In the meantime, this workaround was suggested......

I'm not calling this person a liar, but her first response didn't exactly fill me with confidence. So my question is this. Is this indeed a confirmed bug that resolution is actively being pursued or am I getting the brush-off?

WMI-Timeout.jpg

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josh.clark

You are not getting the brush off. I am looking into this issue. I didn't get the diagnostics file until late on Friday, so I don't have an answer for you yet, but I will be looking into this.

aLTeReGo

You are not getting the brush off. I am looking into this issue.

That's terrific news. Now that this issue is in your very capable hands I feel much better.

SamuelB

I would also like to add to this thread that I am getting "Connection Timeout" on SNMP process monitors too. This despite the fact that none of our other tools (including Orion) are noticing a connection problem.

josh.clark

When Orion polls for SNMP data, it will retry the poll if it doesn't get a response. APM doesn't retry the SNMP request. This will be fixed in SP2 to have the SNMP Process Monitor retry the request a few times before timing out.

If your SNMP Process Monitors sometimes timeout, then this could be the problem. If they never work, it may be something new.