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Failed update to SAM version 5 to 5.5

Hi, plese help me.

Failed update to SAM version 5 to 5.5.

Config wizard error update DB

• Error while executing script- Violation of PRIMARY KEY constraint 'PK_APM_APM_WebUserPermissions'. Cannot insert duplicate key in object 'dbo.APM_WebUserPermissions'. The duplicate key value is (EXIAR\?????????? ?????, APM.AllowRealTimeProcessExplorer).

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ernest

Hi,

please would you run following query and dump results here?

SELECT a.AccountID, a.AllowAdmin, awup.PermissionName FROM Accounts a

LEFT JOIN dbo.APM_WebUserPermissions AS awup ON awup.AccountID = a.AccountID

WHERE a.AccountID = 'EXIAR\?????????? ?????'

or you can send results directly to jan.elias@solarwinds.com

Thank you

Jan Elias

SolarWinds Developer

ernest

Hi Sergey,

do we have any update on this issue?

Please can you submit a support ticket at SolarWinds Customer Portal:? We would like to solve the issue, it would be nice if you can help us.

Thank you

Jan Elias

SolarWinds Developer