NCM 6.1 and NETOPIA Routers

JamesHolloman · 2014-10-23T21:00:58+00:00

* I work on a closed network so I'm not able to upload any data to the THWACK community, I can only post information that I see. * We use two older, NETOPIA R3100-U,-UP,-I ISDN Routers. (Company use to be called Farallon Computing INC) * I am using Windows Firewall (WF) on my NCM server. I have verified that the…

JamesHolloman

I work on a closed network so I'm not able to upload any data to the THWACK community, I can only post information that I see.
We use two older, NETOPIA R3100-U,-UP,-I ISDN Routers. (Company use to be called Farallon Computing INC)
I am using Windows Firewall (WF) on my NCM server. I have verified that the appropriate TCP/UDP ports/protocols are allowed through the firewall on the NCM server. I've also verified that I'm not getting WF Event ID 2011 for blocked connections. After disabling the Firewall I get the same results.
The devices are not SSH compatiable and use SNMP version 1 only.
I have configured NCM to execute scripts using TELNET, request Configs using SNMP, and transferee Configs using TFTP.
From the Routers I'm able to TFTP my configuration to my NCM TFTP server and I'm able to poll the both devices with RO/RW SNMP credentials from the NCM server.
When I go to verify/validate credentials it fails. During the credential verification/validation process I see the following: Validate IP Address passes. Validate login shows the name field with no strings entered. The password field shows strings being entered and then shows the name field again with strings being entered. After that I get Login failed: bad password.
The credentials that I am providing in NCM are correct as I'm able to use Putty and TELNET to the device and manage it.

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HolyGuacamole

What is the prompt to enter the user name?

You can also turn on Session Tracing from the NCM Win32 console, and look at the session trace logs and swTelnet log under the NCM installation folder.

JamesHolloman

HG,

There is no prompt when attempting to validate crdentials. As for the NCM Win32 console; either NCM v6.1 does not have that component or it's an add on feature that wasn't purchased with our version of NCM.

HolyGuacamole

I meant if you were to telnet manually from Putty, what is the prompt to enter to user name?

NCM Win32 interface is most definitely there with NCM 6.1, and is part of the NCM installer. Simply browse via Windows start menu on the NCM server to locate it. You can find the Session Trace settings under File > Settings or something like that (very old version, so don't remember exactly where it is)

JamesHolloman

HG;

Using Putty, once my session is connected, it ask for "name" then "password".

As for NCM Win32 session traces, I've found the directory where all the logs are created "C:\Program Files (x86)\SolarWinds\Configuration Management\Session Trace\".

The trace log shows the following.

[2014-10-23 17:49:07] -----------------NCM 6.1-------------------

[2014-10-23 17:49:07] UseCustomMorePromptBehaviour: False

[2014-10-23 17:49:07] Login Attempts: 1

[2014-10-23 17:49:07] Custom UserName Prompt:

[2014-10-23 17:49:07] Device Template:

[2014-10-23 17:49:07] System Name:

[2014-10-23 17:49:07] System Description:

[2014-10-23 17:49:07] System OID:

[2014-10-23 17:49:07] OS Image:

[2014-10-23 17:49:07] OS Version:

[2014-10-23 17:49:07] Menu-Based mode=False

[2014-10-23 17:49:07] FreezeLoginForPreCommands mode= False

[2014-10-23 17:49:07]

-->StateChange: Connecting to server

[2014-10-23 17:49:07]

-->StateChange: Connected to server - idle

[2014-10-23 17:49:07] Solarwinds.Net SWTelnet9 Version 9.0.27

[2014-10-23 17:49:07] Connected!

[2014-10-23 17:49:08] --->name:

[2014-10-23 17:49:08] ProcessLogin State: 0

[2014-10-23 17:49:09] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:09] Pending Disconnect = False

[2014-10-23 17:49:09] Sending to get a banner!

[2014-10-23 17:49:09]

[2014-10-23 17:49:09] -->

[2014-10-23 17:49:09] --> password:

[2014-10-23 17:49:09] ProcessLogin State: 0

[2014-10-23 17:49:09] Standard password prompt detected

[2014-10-23 17:49:09]

[2014-10-23 17:49:10] --->*

[2014-10-23 17:49:10] ProcessLogin State: 3

[2014-10-23 17:49:10] password being echoed back as *, Nortel

[2014-10-23 17:49:10] --->*********name:

[2014-10-23 17:49:10] ProcessLogin State: 3

[2014-10-23 17:49:11] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:11] Pending Disconnect = False

[2014-10-23 17:49:13] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:13] Pending Disconnect = False

[2014-10-23 17:49:15] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:15] Pending Disconnect = False

[2014-10-23 17:49:15] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[2014-10-23 17:49:17] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:17] Pending Disconnect = False

[2014-10-23 17:49:17] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[2014-10-23 17:49:19] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:19] Pending Disconnect = False

[2014-10-23 17:49:19] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[2014-10-23 17:49:21] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:21] Pending Disconnect = False

[2014-10-23 17:49:21] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[2014-10-23 17:49:23] TimerTick: mstrData=State=3 - Connected to server - idle

[2014-10-23 17:49:23] Pending Disconnect = False

[2014-10-23 17:49:23] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[2014-10-23 17:49:23] TimerTick: Login Timeout

[2014-10-23 17:49:23] Disconnected - From: IPA Omitted XXX.XXX.XXX.XXX

[2014-10-23 17:49:24] Disconnecting

Nothing follows.