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High CPU Utilization

I've just recently uninstalled NPM SLX 30 day eval and installed SL500 (price constraint) on one of our servers, and now I've noticed that the NetPerfMonService service is around 80-90% CPU usage. I'm not sure why this is happening, since I didn't have this issue while using the eval. I even DL'd the Polling Tuning utility and scaled back my polls per second from 30 to 8, but that didn't make any difference.

I contacted SW support, which asked for support information from the web interface, but they didn't have any initial ideas or form of resolution. It's an older server: Win2003 Std SP2/3GB RAM/2.88Ghz DC Xeon. The only thing this server is really used for is terminal services with minimal users and accessing our PBX switch from time to time through a management console.

So I was wondering if anyone has run into this before, and what can I do to resolve this issue? Any advice would be greatly appreciated.

SFL

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stuartwhyte

Hi,

I have experienced exactly the same issues as you, only with SL2000. Eval worked fine, installed the purchased verison, montoring the same number of elements, and have problems. Im also experiencing gradualy increasing gaps in data.

I have had a support case open for nearly a week now, with little feedback from support, except to ask for various bits of diagnostic information.

Im starting to wonder if buying this product was the sensible thing to do.

Stuart

mark_wiggans

There
are a couple of suggestions to try:

1) Right-click on the node and choose "List Resources". Uncheck
the CPU utilization. Click Okay, then right click on the node and choose
"Poll now". Then list resources again, check CPU utilization,
and click okay. Then choose "Poll Now" again.

If that does not clear it-

2) Try adding the node again - do not delete the existing node, simply
click on New and enter in the same credentials.

HTH

whoizsfl

There are a couple of suggestions to try:

1) Right-click on the node and choose "List Resources". Uncheck the CPU utilization. Click Okay, then right click on the node and choose "Poll now". Then list resources again, check CPU utilization, and click okay. Then choose "Poll Now" again.
If that does not clear it-

2) Try adding the node again - do not delete the existing node, simply click on New and enter in the same credentials.

HTH

I did try your suggestions (thanks, btw), but unfortunately, it did not make any difference. I have escalated the issue to the Development Engineering team at SolarWinds, as their 1st level tech support is unable to resolve either. I'm not sure if I clarified that the issue has to do with the actual server running Orion NPM on it.

Network_Guru

Open Windows Task Manager on your server & sort your processes by CPU.
What process(es) is chewing up the majority of your CPU?