missing charts

Hello,
i have installed the Orion NPM 6.4 Evaluation Version. When viewings from the web, the charts are wrong or do not show up. Instead, I get an "X" where the charts should be.
The SolarWinds Knowledge Base doesn’t help me.

Does any one know how to solve this problem?

Thanks

Olli

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Accepted answers

Fede_Pg

Faster than Solarwinds Support!

In the web console, go to ADMIN > WEB CONSOLE SETTINGS > CHART SETTINGS.

Reset "Thumbnail Aspect Ratio" and "Chart Aspect Ratio" to 1, your chart will be available again!!!

Later you can set other values for these settings, in order to fine tune the look and feel of your charts.

By the way, my Thumbnail Aspect Ratio was set on "6E+07"... ???

Bye.

All comments

MrSNMP

This problem is typically caused by a permissions problem on the Orion NPM server. You can test this theory by going into IIS and turning off anonymous access, then access the website using the local administrator account. If the charts work, then you've got a permissions problem.

The I_USER account will need read, write, execute access to the \InetPub\SolarWinds and \Program Files\SolarWinds folders.

tschoch

We are having the same problem also. It is a hit and miss problem. Some users will be working fine, then all of the sudden charts will stop displaying. Other users will not have a problem at all. Restarting IIS or rebooting the server will fix it for a while, but then it comes right back. Server utilization is fine, no spiked CPU or memory. It looks like some sort of IIS problem, or an ORION object in memory being corrupted? Possibly session state issues with the site.

Fede_Pg

Hello, I've got the same problem with a fresh Orion 8.5 installation on Windows 2003 and MSSQL 2005.

I've tried to follow your (and kb's too) suggestion, but without success.

How can I fix the problem?

jba

Same here, version 8.5, new install, nordic setup.

jba

Still same problem after upgrade to 8.5.1, can anyone help ?

sgtwright

I too am having the same issues after an 8.5 to 8.5.1 upgrade. An 'X' shows up where the network wide availability and response time chart used to be. Sometimes it will show up, other times we get the 'X'. It almost appears to be a timeout issue because I can sometimes get the chart to show by right clicking on the 'X' and select "Show Picture". This is happening in Firefox as well.

Fede_Pg

Faster than Solarwinds Support!

In the web console, go to ADMIN > WEB CONSOLE SETTINGS > CHART SETTINGS.

Reset "Thumbnail Aspect Ratio" and "Chart Aspect Ratio" to 1, your chart will be available again!!!

Later you can set other values for these settings, in order to fine tune the look and feel of your charts.

By the way, my Thumbnail Aspect Ratio was set on "6E+07"... ???

Bye.

jba

This fixed it! Thanks ALOT.

Default values are as following:

Chart Aspect Ratio : 0,62
Thumbnail Aspect Ratio : 0,6

And again, thanks alot to Fede_Pg

Fede_Pg

:-) I'm glad you solved your problem Jba!

Now, it would be nice if someone from Solarwinds could tell us something about the cause of this bug.

Bye.

joehanly

Usually we See theese issues as Permissions issues in IIS which usually reolve ths issue.

However Thanks For this workaround and i will ensure I pass this on to THe support team

regards

Joe Hanly

Solarwinds Support