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how to collect support information on Orion V8.5?

eric

thanks a lot .

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MarieB

Hey Eric--

What do you mean by 'collect support info'? Diagnostics? If so, try the following:

Run the SolarWinds diagnostics executable (SolarWindsDiagnostics.exe).
Note: The default location is C:\Program Files\SolarWinds\Orion\.
Click Start.
Save the SolarWindsDiagnostics.zip archive to an appropriate location.
Send Support the SolarWindsDiagnostics.zip archive.

The diagnostics executable may be in a different location. If you can't find it, try searching on 'SolarWindsDiagnostics.exe' to find its location.

Also, we highly recommend you upgrade to NPM 10.0 so that you can receive full support on your product. Let me know if you have questions on this process and I can put you in touch with people to help.

Thx,

eric

Hi Marie,

Thank you very much.

Regards,
Eric