Microsoft Skype for Business - CDR data

Our SolarWinds team has recently been asked to monitor our enterprise Skype for business environment with SolarWinds and the question came up about call diagnostic reports for the various types of Skype for business calls.

Can SolarWinds import the CDR records and present dashboard reports on the data sourced in Microsoft? Is there an equivalent or alternative view?

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jvb

There is no way to do that in SAM. CDR data is typically in the realm of our VNQM product.

VNQM does not support Skype for Business as of today but there is a feature request you can vote on:

johnnygeesw

Thank you very much jvb!

Is there a best practice guide to monitoring Skype for Business? I see the templates, but I was wondering about reports, etc.

Rumi_100

Yes, SolarWinds can easily import the CDR records and present dashboard reports on the data sourced in Microsoft Skype for Business. Additionally, Solar Winds can also use tools like Webex, Gotomeeting, R-HUB web video conferencing servers etc. for conducting online meetings and data report generation.