We are using Nortel/Avaya switches and are able to download or save the configs with NCM, but we are not able to upload the config to the switches successfully. Can I log this upload session to troubleshoot the issue(s)?
Thanks,
Stewart
Certainly. The trick is to use the Session Trace option in the NCM settings.
http://www.solarwinds.com/documentation/orionNCM/docs/orionNCMAdministratorGuide.pdf
page 172
Troubleshooting Device ConnectionsWhen you experience problems connecting to a device, you may need to perform a session trace to troubleshoot the issue. A session trace shows all communication sent to and from the network device to which you are trying to connect. The session trace log will contain any error messages as well as the commands sent that generated the error.To troubleshoot a device connection issue with a session trace:1. Open the Orion Web Console.2. Click Settings.3. Click NCM Settings.4. Click Advanced.5. Select Enable Session Tracing.6. Perform the steps to recreate the issue you are troubleshooting.7. Open the session trace file to discover what is causing the error. The default location for session trace files is C:\Program Files\SolarWinds\Orion\NCM\Session-Trace.8. Apply the necessary changes to the device command template to resolve the issue.
Troubleshooting Device Connections
When you experience problems connecting to a device, you may need to perform a session trace to troubleshoot the issue. A session trace shows all communication sent to and from the network device to which you are trying to connect. The session trace log will contain any error messages as well as the commands sent that generated the error.
To troubleshoot a device connection issue with a session trace:
1. Open the Orion Web Console.
2. Click Settings.
3. Click NCM Settings.
4. Click Advanced.
5. Select Enable Session Tracing.
6. Perform the steps to recreate the issue you are troubleshooting.
7. Open the session trace file to discover what is causing the error. The default location for session trace files is C:\Program Files\SolarWinds\Orion\NCM\Session-Trace.
8. Apply the necessary changes to the device command template to resolve the issue.
Please note that, despite the heading, this will absolutely work with devices that are connecting properly. It is a true log of the CLI-level commands and the responses from the device.
Also, please remember to turn off session trace when you are finished. Depending on the size of your environment and its configuration, you could easily fill a hard drive with log files unintentionally.
-ZackM
Loop1 Systems: SolarWinds Training and Professional Services
