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Alerts comments for NOC operators

I want to give NOC operators the ability to make a comment for node alerts for the case if a node goes down. This will be useful to get statistics what causes this or that problem. Could some 1 help me with this?p.s. I made an example in Photoshop what I want to see))

example.JPG

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amm_orion

Hey that's a nice feature suggestion.. I'd support adding this!

qle

If you're ok with having these comments displayed in the "Down Nodes" resource instead of the event summary, check out following thread.

Has anyone combined a ticket field with a node name and status field.....

tbackus

I think this is a great idea... Did some work this morning and am able to get a comments field to display, but for the life of me cannot figure out how to setup a place on the Node Details page to Add or Remove the comments....

I followed the the files and suggestions in the thread linked above and just cannot figure it out.

Any help would be appreciated....

qle

What have you done and more specifically, what are you having trouble with?

Dodger

all methods described in "Has anyone combined a ticket field with a node name and status field..... " thread will help to write down only current (last) state why the node goes down. And i need to link the reason (ticket) with the current EventIDs. Is there any way out?

FormerMember

Dodger,

We are currently using some form of this on our NOSC view. The little code snippet we put together allows our HelpDesk to click on a link on the Menu Bar and it brings up another page linked to the NetPerfMon database allowing them to input notes into a Custom Property field called Status_Updates. This way they can notate device outages or add information such as the assigned trouble ticket number for all to see that it is being worked on the main page.

I would post a snapshot here but haven't figured out how yet....

Is this what you are thinking????

kweise

sotherls,

When you reply or compose a post, at the top of the window you should see three tabs, Compose, Options, and Preview. If you click on the Options tab, there is a button on that tab for adding an attachment to your post.

Hope this helps, I'd like to see a screen shot of what you've got in place.

sedmo

I took the approach of adding a new table to the database which contains log message entries for each node. I also had to create a custom asp page which displays all of the log entries for the node along with a form for entering a new log message. Techs can click a link on either the node details or node alarms page to display the log messages form. From my perspective, this would be great functionality to build into a future release.

npm2.gif

FormerMember

This is what our HelpDesk sees on the main page...

This is the web page they use to update the notes. It is an aspx page which links into the database.